Consumers' Bureau

(Services are provided in French or English)

The Consumers' Bureau administers consumer protection legislation for the province of Manitoba. The statutes include: The Consumer Protection Act, The Business Practices Act, The Personal Investigations Act, The Charities
Endorsement Act, The Hearing Aid Act and The Bedding, Upholstered and Stuffed Articles Regulation under The Public Health Act. In the course of our duties, we:

• Licence companies and individuals that direct sell
  
  
• Licence collection agents and register collectors
  
  
• Certify hearing aid dealers
  
  
• Authorize charitable fund raising
  
  
• Register manufacturers and renovators of stuffed articles

The Consumers' Bureau hears, mediates and investigates consumer-related complaints. When the Bureau receives a complaint, it considers the rights and responsibilities of each party. Not all matters are covered by legislation. In those situations, the Bureau offers an opportunity to resolve the problem through a voluntary process of dispute resolution/mediation.