Declaration of Service

The Consumers' Bureau and its employees are committed to delivering quality service with the resources available. Our goal is to provide service that is:

Accessible

We want to be easy to reach and to deal with. We will serve you in the official language you choose - English or French.

Courteous and Respectful

We will treat you with fairness, courtesy and respect. We will conduct ourselves with honesty and integrity and maintain confidentiality. We will be sensitive to your needs.

Knowledgeable, Competent and Fair

We will apply knowledge and skills consistently in our service to you. We will communicate in plain language. We will clearly inform you of your rights, responsibilities and options.

Timely and Efficient

We will deliver efficient and accurate service with your needs in mind.

Responsive and Committed to Continuous Improvement

We will seek your views on what works well and what needs to be improved. We will act on your feedback to improve procedures to better serve you. We will monitor and respond to changes in the marketplace.

Good Value

We will provide quality service as effectively and economically as possible.