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Manitoba

Consumer Protection

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Canadian Motor Vehicle Arbitration Plan (CAMVAP)

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a program that can assist you to resolve disputes with an automobile manufacturer when that dispute involves vehicle defects or warranty issues. The program gives you an opportunity to present your case before a neutral third party (arbitrator) for resolution. CAMVAP was created in 1994, to help consumers resolve disputes with vehicle manufacturers, in a way that is fair, fast, free, friendly and final.

Most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles that are purchased or leased in Canada are covered by CAMVAP. The vehicle must be from the current or the previous four (4) model years. CAMVAP conducts its business across Canada and no matter who you are, or where in Canada you live, all cases are handled the same way.

CAMVAP is the alternative to Lemon Laws in the United States. For more information go to the CAMVAP website.

The following automobile manufacturers are enrolled in the program:

  • Chrysler
  • Ford
  • General Motors (GM)
  • Honda (Acura)
  • Hyundai
  • Jaguar
  • KIA
  • Land Rover
  • Mazda
  • Mercedes-Benz
  • Nissan
  • Porsche
  • Subaru
  • Suzuki
  • Toyota (Lexus)
  • Volkswagen (Audi)
  • Volvo

For More Information

Contact

The Provincial Administrator's offices are open Monday to Friday. We'll be glad to answer any questions you might have. Just give us a call.

  • Toll free: 1-800-207-0685
  • Winnipeg area: 204-989-9017
  • Fax: 204-989-9016
  • E-mail: camvap@mts.net

Manitoba Consumer Protection Office

We can help resolve consumer disputes involving new and used vehicles.

The Consumer Protection Office provides assistance to consumers who have problems with their purchased or leased vehicles. The Office investigates consumer complaints regarding advertisements, repairs or warranties under Manitoba’s consumer protection legislation including The Consumer Protection Act and The Business Practices Act.

Contact the Consumer Protection Office:

302-258 Portage Avenue
Winnipeg, Manitoba, R3C 0B6

  • Phone: (204) 945-3800 (24-hour voice mail)
  • Toll-free: 1-800-782-0067 (24-hour voice mail)
  • Fax: (204) 945-0728
  • Email: consumers@gov.mb.ca