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Manitoba Labour and Immigration
Frequently Asked Questions
- How can the Worker Advisor Office help?
- What happens when I ask for help?
- What can I do to help?
- What can delay an appeal?
- When will the Worker Advisor Office close a file?
Worker Advisors are employed to provide advice, assistance and in some cases, representation, to ensure that workers and their dependants receive the benefits to which they are entitled under The Workers Compensation Act.
An Intake Advisor will discuss your concerns and answer questions. If further assistance or investigation is needed, a Worker Advisor will be assigned to your file. After reviewing the file information, your issues and/or concerns will be reviewed with you for further action.
It is important that you:
- see your doctor regularly for ongoing care
- Attend all medical appointments
- Continue or complete all medical treatments your doctor recommends (i.e. home exercise program, nutrition plan, use of medical aids etc.)
- Seek work within your capabilities and keep a record of your job search
- Update WCB on new information
An appeal may be delayed if:
- There are a number of issues that have to be dealt with
- Medical information is needed from a specialist, doctor, chiropractor etc.
- Medical or other investigation has to be completed.
- Prior claims for injuries may need to be reviewed.
- A worker requests that the appeal be placed on hold.
- When we have reviewed your file and we consider that WCB has not made an error in how the legislative policies are applied.
- When medical evidence is not available or does not support the claim.
- When the worker requests other representation, such as a lawyer or union representative.
- When a decision has been made by the Appeal Commission (final level of appeal in the appeal process).
- When the issues on your claim file have been resolved.
- Upon your request, when you do not wish to continue.
