To protect you and the service provider, there are rules in place that repair shops must follow. Here are a few of those rules:
- Repair shops must offer to provide written estimates for any repairs over $100 and ensure the final charges are within 10 per cent of the estimate.
- The estimate must include a detailed description of the work being done, a list itemizing the parts to be installed and an estimated total charge for labour.
- The repair shop must provide a written invoice itemizing costs for parts and labour, and include information about warranties and consumer rights.
- The repair shop must obtain and record the customer's authorization for repairs before starting the work.