Essentials of Supervision Program (ESP)

Program Purpose:

• In partnership with the University of Winnipeg, the Essentials of Supervision Certificate Program (EOS) is designed to develop the skills required to effectively supervise staff. Participants will receive training in communication, performance management, conflict resolution, and self-management skills. 

Target Audience:

• The EOS is for current or future front line supervisors. The EOS provides an opportunity to acquire transferable post-secondary credits. 

Program Structure:

• The EOS consists of five 2-day Modules. 
• Each Module is a stand-alone workshop with a connection to the other modules.  It is recommended that participants take the modules in sequence as each complements the next.
• Modules are offered several times throughout the year and may be delivered in-house on request.

Program Content:

The program consists of five 2-day Modules:

• Module One – The Basic Foundation
• Role, responsibilities and expectations of the supervisor
• Human Resource Management policies and practices

• Module Two – Performance Management
  • Documenting, coaching & performance feedback
  • Analyzing potential causes of poor performance
• Module Three – Communication & Conflict Management
  • Communication styles and communication skills
  • Assertive communication skills and their application
• Module Four – Developing the Work Environment
  • Creating a positive work environment
  • Building empowerment and high performance teams
• Module Five – Developing Self Management Skills
  • Application of emotional intelligence
  • Time and stress management  

Program Costs:

• Payable on a module by module basis

Program Registration:

• To register for the EOS Certificate Program complete and return an OSD Program Registration form.
• To register for individual workshop Modules complete an OSD Workshop Registration form.

More Information:
For more information on the EOS Certificate Program contact us at 945-2276.