Child and Family Services Standards Manual
Quicklinks to Standards
Volume 1, Chapter 1 - Case Management
Section 1.1.1 - Intake
Information Gathering
- Referral Information
- Requests for Other Services
- General Enquiries
- Appropriate Referrals
- Prior Contact Checks
- Detailed Case Information
- Issue Identification
- Recording Intake Information
- Use of Intake Module Case Notes
Intake Response
- Intake Response Time
- Mandatory Safety Assessment
- Physical or Sexual Abuse
- Use of Collaterals
- Another Agency Involved
- Reviews of Intake Reports
- Client Contact at Intake
- Immediate Placement of Children
- Placement Priorities
- Post-adoption Requests
- Authority Determination Protocol
Intake Disposition
- Intake Worker Recommendations
- Case Decision and Referral
- Receiving Agency Response
- Assignment of Case Manager
- Continuing Responsibility for Case
Section 1.1.2 – Assessment
Family Assessment
- Family Assessment Process
- Participation in Family Assessment
- Completion of Assessments and Updates
- Updating Family Assessments
- Reviews of Family Assessments
Child Assessment
Child Protection Investigations
- Medical Examination of Abused Child
- Client Contact in Child Protection Investigation
- Reviews of Child Protection Investigation Reports
- Duties of Child Abuse Coordinators
Section 1.1.3 – Planning
Service Plan
- Managing the Planning Process
- Service Issues to be Addressed
- Service Agreements
- Updating Plans
- Reviews of Plans
Safety Plan
Care Plan
- Initiating a Care Plan
- Notifying Appropriate Authorities and the Central Adoption Registrar
- Age-of-majority Planning
Section 1.1.4 – Service Provision
- Service Priority
- Frequency of Contact with Families
- Frequency of Contact with Caregivers
- Ensuring Services are Provided
- Engaging Families and Children
- Legal Procedures
- Sharing of Non-identifying Information
- Change in Services
Section 1.1.5 – Evaluation
Monitoring
- Frequency of Service Provider Reports
- Recording Monitoring Results and Progress Reports
- Reporting to Supervisor
- Preparing for Progress Reviews
- Progress Reviews with Clients
- Reporting of Absences and Discharges
Review
Section 1.1.6 – Service Completion
Transfer
- Duties of Supervisor
- Transfer to Another Agency
- Authority Determination Protocol Transfers
- Transfer within Agency
- Transfer of Guardianship or Supervision
- Transfer to Agency Outside Manitoba
Closure
- Decision to Close a Case
- Client Preparation for Closure
- Duties of Case Manager in Closing A Case
- Review of Closing Summary
Volume 1, Chapter 2 - Services to Families
Section 1.2.1 – Community Involvement
Community Development
- Community Development Policies
- Community Profiles
- Community Inventories
- Community Development Planning
- Community Resource Development
- Assistance to Community Groups
Community Committees
- Establishing Community Committees
- Committee Terms of Reference
- Involvement in Case Planning and Reviews
- Agency Records of Community Committees
- Community Committee Member Records
Use of Volunteers
Section 1.2.2 – Voluntary Family Services
- Family Service Policies
- Annual Plans for Services to Families
- Prevention and Early Intervention Initiatives
- Family-Centred Services
- Continuum of Services to Families
- Opening a Voluntary Family Service Case
- Transition to Child Protection
- Responding to a Notice of Maternity
- Expectant Parent Services Case
- Services to Birth Fathers
Section 1.2.3 – Child Care Services
- Accessing Licensed Child Care Services
- Referring Children for Child Care
- Suitable Alternative Placements
- Signing of CDCA Forms
- Filing of CDCA Forms
- Child Protection Intervention in Child Care Facilities
Section 1.2.4 – Homemaker and Parent Aide Services
- Placement of Homemaker and Parent Aide
- Decision to Enter into a FSSA
- Signing of FSSA Forms
- Completion of FSSA Renewal Forms
- Filing of FSSA Forms
Section 1.2.5 – Voluntary Placement of Children
- Use of Voluntary Placement Agreements
- Decision to Enter into VPA
- Signing of VPA Forms by Parent or Guardian
- Signing of VPA Forms by Agency
- Distribution of Signed VPA Forms
- Filing of VPA Forms
Section 1.2.7 – Voluntary Surrender of Guardianship
- Counselling Services
- Decision to Enter into VSG
- Signing of VSG
- Filing of VSG Forms
- Withdrawal Notices and Applications
- Distribution of VSG Forms
Volume 1, Chapter 3 – Child Protection
Section 1.3.1 – Child Protection
- Orientation to Child Protection
- Opening a Child Protection Case
- Child Protection Case Management
- Leaving Child in Need of Protection in Family Home
- Voluntary Placement as Alternative to Apprehension
- Documenting Child Protection Service Decisions
- Closing a Child Protection Case
Section 1.3.2 – Legal Proceedings
- Agency Child Protection Staff
- Access to Agency Counsel
- Preparing Court Documents
- Tracking Legal Requirements in Child Protection Proceedings
- Storage of Court Documents
Section 1.3.3 – Child Abuse
- Coordination of Child Abuse Cases
- Child Abuse Coordinator Job Descriptions
- Child Abuse Committee Information and Contacts
- Preparing Committee Documents
- Storage of Committee Documents
- Reporting Names of Abusers to the Child Abuse Registry
Section 1.3.4 – Provincial Child Abuse Investigations
- Reporting to Provincial Child Abuse Investigation Unit
- Agency Child Protection Records
- Agency and Facility Personnel Records
Section 1.3.5 – Child Sexual Exploitation
- Recording Reports of Child Sexual Exploitation
- Documenting Child Pornography Reports
- Law Enforcement Referrals
- Reporting Child Pornography
- Cybertip Record Management
Section 1.3.6 – Apprehension for Medical Treatment
Section 1.3.7 – Working with Law Enforcement
Volume 1, Chapter 4 – Children in Care
Section 1.4.2 – Places of Safety
- Orientation to Place of Safety Policy and Standards
- Service Contracts
- Leaving Child in Hospital as Place of Safety
- Placement by Police
- Compliance with Provincial Place of Safety Requirements
- Closing Agency Place-of-Safety Records
Section 1.4.3 – Use of Hotels
Section 1.4.7 – Absent and Missing Children
- Planning for Absences from Placement
- Reporting Missing Children
- Sending Photograph to Police
- Reporting Located Children to Police
- Documenting Actions regarding Missing and Absconding Children
Section 1.4.9 – Children with FASD
- Identification and Diagnosis of FASD
- Preparing and Involving Caregivers for Children with FASD
- Support and Respite
- Transitioning Youth with FASD
- Personal Health and Mental Health Information
- Medical Records and Transition Planning
Volume 1, Chapter 5 – Foster Homes
Section 1.5.1 – Resource Management
- Development and Management of Foster Homes
- Staff Orientation to Foster Care
- Foster Home Worker Assignment
- Orientation to Foster Home Applicants
- Opening a Foster Care Management Case
- Foster Care Management Record Content
- Record Confidentiality and Access
- Closing a Foster Care Management Record
- Maintaining Current Placement Resource List
Section 1.5.2 – Licensing and Licensing Appeals
- Processing Foster Home Applications
- Initial Screening of Foster Home Applicants and Others
- Foster Home Applicants Applying Elsewhere or Already Licensed
- Applicants and Others on the Child Abuse Registry
- Persons Subject to a Child Protection Investigation
- Persons with Criminal Record
- Foster Home Assessments and Inspections
- Third Party Foster Home Assessments
- Documenting the Application Process
Issuing a Licence
- Approving Foster Home Licence
- Issuing a Foster Home Licence
- Licensing Places of Safety as Foster Homes
- Refusing to Licence a Foster Home
- Renewing a Foster Home Licence
Transferring a Licence
- Foster Home Information and Documentation
- Proposed Licensing Agency Response
- Licence Transfer Agreement
- Former Licensing Agency Record
- New Licensing Agency Record
Processing Licensing Appeals
Section 1.5.3 – Foster Home Placements
- Foster Home Selection
- Information on Child Shared with Prospective Foster Parent
- Foster Home Pre-Placement Process
- Making Foster Home Placements
- Managing Foster Home Placements
- Sharing Foster Home Resources
- Information on Foster Children in Foster Care Management Records
- Current Information on Foster Care Management Record
- Informing Foster Parents of Payments
- Assessing Special Rate/Needs Funding
- Absences and Missing Children
Section 1.5.4 – Care Responsibilities
- Exemptions to Physical Environment Requirements
- Foster Child Health and Safety
- Foster Home Incident Reporting
- Foster Child Grievances
- Agency Reviews of Foster Grievances
Section 1.5.5 – Support and Respite
- Assessing Support and Respite Requirements
- Coordinating Support and Respite Services
- Screening Support and Respite Workers
- Screening Casual Workers
- Approving Casual Out-of-Home Respite
- Emergency Respite Arrangements
Section 1.5.6 – Removing Foster Children
- Deciding to Remove a Foster Child
- Contents of Amended Child Care Plan
- Agreeing to Alternative Dispute Resolution (ADR)
- Reporting Results of ADR
- Recording Decision to Remove Foster Child
- Tracking Reviews, Reconsiderations and Appeals
- Reconsideration by Mandating Authorities
Volume 1, Chapter 7 - Service Administration
Section 1.7.1 – Service Records
Record Management Practices
- Agency Service Record Policies
- Recording Incidental Service Contacts
- Case Decisions at Intake
- Content of Intake Records
- Content of Records Opened for Ongoing Service
- Current Photographs of All Children in Care
- Personal Health and Mental Health Information
- Duplicate Information and Records
- Child Protection and Voluntary Family Services Cases
- Transfer and Closing Summaries
- Review of Service Records by Supervisors
- Disclosing Information from a Service Record
- Recording Requests for Access to Service Records
- Complaints Related to Confidentiality and Access
Record Storage and Security
Record Authority Schedules
Section 1.7.3 – Reviewing Complaints
- Written Agency Review Policy
- Informing Service Applicants and Recipients
- Informing Agency Staff and Others
- Processing Complaints
- Handling Complaints in a Confidential Manner
- Levels of Review
- Sharing Results of a Review
- Recording Results of a Review
Section 1.7.4 – Death or Injury of a Child
Reporting to Director and Authorities
- Reporting Agency
- Reporting Death of Child in Care
- Additional Information on Death of Child in Care
- Reporting Death of Child Not in Care
- Reporting Serious Injury to Child in Care
- Notifying Parent or Next of Kin
- Further Reports to Director
Internal Agency Reviews
- Internal Agency Review Objectives
- Consultation with Mandating Authority
- Completion of Internal Agency Review
External Investigations and Reviews
Volume 1, Chapter 8 - Agency Standards
Section 1.8.2 Human Resource Practices
- Written Agency Human Resource Policies
- Entry Qualifications for Child Protection Workers
- Field Staff 2 (FS2) Designation
- Hiring Persons with Field Staff 1 (FS1) Qualifications
- Supervision of Persons with FS1 Qualifications
- Mentoring of Persons with FS1 Qualifications
- Probationary Period of Employment
- Education and Training Plan
- Reclassification to FS2 Status
- Exemptions to Education and Training Plan Requirements