Manitoba

Families

Frequently Asked Questions – For Families

Click on a link below to learn more about an early learning and cahild care topic:

General Questions | Online Child Care Registry | Child Care Subsidy | Child Care Fees


General Questions


What are the types of child care facilities available in Manitoba?

In Manitoba, there are four different types of child care:

  • non-profit early learning and child care centres
  • for-profit early learning and child care centres
  • home-based providers
  • unlicensed private child care homes

Non-profit and for-profit early learning and child care centres must be licensed by the Manitoba government. Child care homes must become licensed if the provider cares for more than four children, including no more than two children under two years old. These numbers include the provider’s own children.

To learn more about Manitoba’s early learning and child care system, please read A Guide to Child Care in Manitoba.

How do I know if my child care facility is licensed or unlicensed?

All licensed early learning and child care facilities must post their licence in their centres/homes. Ask the child care provider to show you where the licence is posted.

Are my children safe in an unlicensed child care facility?

Unlicensed private child care homes are not monitored; however, all reports of homes operating over the allowable numbers of children are investigated. To find out more about unlicensed homes, please read Unlicensed Private Home Child Care.

How do I find a licensed facility that will meet my child’s needs?

To find out what things you should pay attention to when looking for a licensed facility that will meet your needs, please read the Checklist for Visiting a Licensed Child Care.

Who can I speak to about a problem at my child’s licensed early learning and child care facility?

You can contact the facility’s director or your child care coordinator. To find out the name and contact information of your child care coordinator, please call Child Care Information Services at 204-945-0776 in Winnipeg, 1-888-213-4754 toll free or email cdcinfo@gov.mb.ca.

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Online Child Care Registry


How do I find licensed early learning and child care in Manitoba?

Go to the Online Child Care Registry to sign-up and place your child on a provincial wait list for licensed early learning and child care in Manitoba.

What is the Online Child Care Registry?

The Online Child Care Registry is a tool that makes it easier for parents to find and apply for licensed early learning and child care in Manitoba. This tool can be used on any computer that has internet access.

You will be able to:

  • identify licensed centres and home providers that meet your needs in your neighbourhood and on your way to work or school
  • register your child(ren) with several providers at once and go on their wait lists.
  • learn more about licensed child care providers within Manitoba
  • update your contact information and child care needs

What is the purpose of the Online Child Care Registry?

Its purpose is to help families find licensed early learning and child care and more easily register their child care needs. It also helps licensed providers get accurate, up-to-date information on children who need a space.

This registry also provides important information to help planning, growing and expanding Manitoba’s licensed early learning and child care system.

Is my information safe?

The Early Learning and Child Care Program will use the information you submit on the Online Child Care Registry to process and administer your application.

The collection of personal information in the Online Child Care Registry is regulated by The Freedom of Information and Protection of Privacy Act. If you have questions, contact the Early Learning and Child Care Program by email at onlinechildcareregistry@gov.mb.ca or by calling 1-888-213-4754 toll free or 204- 945-0776 in Winnipeg.

How do I get started?

To get started, follow the instructions below:

  • Go to: www.manitoba.ca/onlinechildcareregistry.
  • Click on Register Now/Logon, followed by New Registration.
  • Complete the application to register your children. The application has seven steps, which include:
    • your child’s information
    • a mapping page to select your preferred child care facilities
    • a main contact page for your information
    • a second contact page for alternate contact information (to use if they can’t reach you)
    • information about the registration process
    • an account summary
    • a permission form to send your information to the licensed child care facilities you select
  • After clicking on I Agree and Complete on the permission page, you will be registered.
  • If you provide an email address, you will receive an email with your account details, including a list of the licensed providers you have selected and their contact numbers. (Read more about registration confirmation). If you did not provide an email address, the registration confirmation will be mailed to you.
  • You will need a password to get into your account. To get a temporary password, go back to the website: www.manitoba.ca/onlinechildcareregistry. Click on Register Now/Logon and then click on Update Registration. Under the login boxes, click on Get Password/Forgot Password. Fill in your email address and a temporary password will be sent to you. You can change your temporary password after logging in.

Why do I need an email address?

Your email address will become your username, which you will need, along with your password, to log into your account and receive different notices. If you do not have an email address, you can contact your Internet service provider or access a FREE email service such as MSN (www.hotmail.com), Gmail (www.gmail.com) or Yahoo (www.yahoo.ca).

If you do not have access to the Internet, or cannot set up an email, please call Child Care Information Services at 1-888-213-4754 toll free or 204-945-0776 in Winnipeg, between 8:30 a.m. and 4:30 p.m. to register over the phone.

What types of notices can I expect?

The different types of notices you might receive include:

  • Registration confirmation: This is a summary of the account, which confirms you are on the wait list for the licensed facilities you selected. You should print this notice for your records.
  • Confirmation of placement with a licensed facility: The placement of your child will automatically remove you from all wait lists. This notice includes instructions on how to remain on the wait lists of your preferred licensed providers.
  • Change to child’s age group: Early learning and child care programs are based on children’s age grouping. The registry tracks the age of children and will automatically move them into the next age group, if offered by the provider. (Infant Program: 12 weeks – 2 years, Pre-school Program: 2 to 6 years, School-Age Program: 6 to 12 years and Nursery Program: 2 to 6 years)
  • Review/Update your information: If you are still looking for licensed child care, you should log into your account to keep your child’s name on the wait lists. If you do not log in within 14 days of getting this notice (Review/Update), your child’s name will automatically be removed from ALL provider wait lists. Log on at www.manitoba.ca/onlinechildcareregistry.
  • Name removed from wait list: The registry helps providers manage their wait lists. This includes possibly closing your file, but does not change your child’s status or priority on any other list. This notice tells you which specific provider has removed you from their wait list.

Notices will keep you informed about the status of, and possible changes to your account. You can receive notices from the child care provider or directly from the Online Child Care Registry.

NOTE: When you receive a notice, it is a good time to log back into your account to review, change or update your information.

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How long will I wait for a space at a facility?

Licensed providers manage their own wait lists and enrol children according to their policies and procedures. Wait times are different for each facility and region. Most facilities do not enrol entirely on a “first come, first served” basis -- they consider a number of factors that are in keeping with their policies. Some of the considerations may include: the registration date, the date by which care is required or the age of the child.

Due to the wide range of considerations, it is not possible to predict how long you will wait for a child care space. You may be able to get an estimated wait time if you contact the facility closer to the date you require care. You should have a back-up plan, if a licensed child care space is not available at the required date.

How will I be notified when a space becomes available for my child?

You will be contacted when a licensed facility has a vacant space available for your child. You may wish to visit the facility before accepting a space for your child to see if it meets your needs. For information about what to look for when visiting a facility, please read the Checklist for Visiting a Licensed Child Care.

When you and the facility confirm your child’s placement, your child will be placed on the registry and removed from all wait lists. Your account remains and you can log in again to update your child care needs.

What if I want to stay on the wait lists of my preferred facilities after accepting a placement?

Once your child has been placed and removed from all wait lists, you can log back in to your account and add your preferred facilities or contact the Online Child Care Registry support staff for help at: onlinechildcareregistry@gov.mb.ca or call 204-945-0776 in Winnipeg or 1-888-213-4754 toll free.

Why can’t I log in?

Perhaps you’ve made an error in your username (which is your email) or password. For security reasons, the Online Child Care Registry is very particular about the information entered for username and password. You must type in your email and password exactly how it was entered when you registered.

  • Typing it in?  Be sure to type in the username/password exactly how it was entered when you registered (ex: If you typed in a capital letter when you registered, it must remain a capital letter. A lower case letter will not work.)
  • Copying and pasting?  Be sure to accurately copy just the password without leaving spaces on either side.
  • Forgot your password?  Ask for a new one by clicking on Forgot Password and entering your email address. Your temporary password will be sent to your email address.

How do I update my information?

You can update your information at any time by logging into your account with your email address and password at www.manitoba.ca/onlinechildcareregistry.

  • Add more providers by clicking on Find Providers beside your child’s name. Enter the type of licensed facility you are looking for, and find early learning and child care facilities close to home or on your route to work or school.
  • Change child/contact information by clicking Edit beside the name of the person’s information you want to change. Then type in the new information.

You will receive a notice with a summary of your account details when you make any change to your profile. Please note that the registry will not allow you to change your email address, as it is tied to the login process. To change your email, please contact onlinechildcareregistry@gov.mb.ca or 1-888-213-4754 toll free.

Can a licensed facility see the other wait lists my child is on? 

No, child care facilities only have access to their own wait lists. 

Can I delete my information?   

To delete your account:

  • Log into the account using the email address and password you used to register.
  • Once you are logged in, click on Delete Account. This will remove any information you previously entered and remove you from all facility wait lists. Once the account has been deleted, it cannot be recovered. You will have to create a new account if you decide to use the registry again.

To delete your child from the Online Child Care Registry WITHOUT deleting your account:

  • You can remove a child’s information from the registry by clicking on Delete beside the child’s name.

Where can I find more information about licensed child care in Manitoba?

Read A Guide to Child Care in Manitoba, for more information about licensed early learning and child care in Manitoba.

Who can I contact for more information about the Online Child Care Registry?

Contact Online Child Care Registry support staff on weekdays from 8:30 a.m. to 4:30 p.m.:

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Child Care Subsidy

What is the Child Care Subsidy Program?

The Child Care Subsidy Program provides provincial support to eligible families to help with the cost of care by reducing child care fees for children from the ages of 12 weeks to 12 years.

How do I know if I qualify for a child care subsidy?

You should submit a subsidy application to find out if you qualify for full or partial child care subsidy. Your eligibility depends on various factors, including: your net household income, the number and age of your children, the number of days required for care and the reason for care (ex: you have a job, you’re seeking employment, you’re attending school/approved training program, your child has an additional support need, you have a medical need.)

If I qualify for a full child care subsidy, does that mean my child care fees are completely subsidized by the government?

There is a $2 non-subsidized fee for each child, per day, that all families must pay, including those who receive a full child care subsidy.

For example, if you receive a full subsidy and you have one child that attends a licensed early learning and child care facility five times a week, your child care fee will be $2 per day for one child x 20 days in a month = $40 a month.

How can I apply for a child care subsidy?

You have two options for getting and submitting your subsidy application:

OR:

Please note that once you submit your application, you will not be able to edit or view it. To make a change to your application, contact the Child Care Subsidy Program.

If I forget my password, how do I get a new one?

You will need to re-register to get a new password. Please be aware that if you re-register, you need to choose a new username.

Can I get a child care subsidy from any child care centre or home in Manitoba?

To receive a subsidy, your child(ren) must be enrolled in a licensed centre or home. If the facility is not licensed, or does not take subsidized children, the subsidy application cannot be approved.

How long does it take to process my child care subsidy application?

During the regular business period (November – June), an application is generally reviewed and assessed in approximately one to two weeks. You will then be contacted by mail, phone or e-mail, depending on your preferred method of communication (selected in your application).

During the busy season (July – October), it may take between four to six weeks or more to process your application.

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Can I be subsidized if my child attends a licensed centre or home part-time?

Yes, your family will be assessed and approved for the days the child attends a licensed facility.

Can I submit a child care subsidy application while I am on maternity/paternity leave?

You cannot qualify for a child care subsidy when you are on maternity/paternity leave, unless you have a medical reason for care.

If I have a question related to my subsidy, who do I contact?

If you qualify for a child care subsidy, a subsidy advisor assigned to you will contact you by your preferred method of communication, selected in your application.

My subsidy expires at the end of the month.  Can I get an extension for a couple of weeks?

You must re-apply for a child care subsidy by the expiry date.  However, if you have a reasonable explanation for the delay in submitting an application (ex: difficulty completing the application, being hospitalized), you should discuss the matter with your subsidy advisor who will determine whether you can get an extension.

Please note that subsidy advisors have limited ability to backdate the approval of a late application for subsidy. You should contact your subsidy advisor to discuss your options.

While I was employed, I received a child care subsidy. I am no longer working.  Will I still be eligible for a child care subsidy?

If you are no longer working, you should contact your subsidy advisor who will determine if you still have an eligible reason for child care (ex: education, medical condition.)

Can I receive a child care subsidy for the period between my subsidy expiring and the start of school/training? 

You may be eligible to receive a child care subsidy for a period of up to four weeks between the expiration of your subsidy and the start of post-secondary education. Please contact your subsidy advisor to discuss.

Who can I contact for more information about applying for a child care subsidy?

Child Care Subsidy Program
100-114 Garry Street
Winnipeg MB R3C 4V4
Email: cdcsubsidy@gov.mb.ca
Phone: 204-945-8195 (in Winnipeg)
Toll-free:1-877-587-6224
Fax: 204-948-2143

Hours:  Monday to Friday: 8:30 a.m. – 4:30 p.m. 

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Child Care Fees

How much does licensed early learning and child care cost in Manitoba?

Click here to see the regulated maximum daily fees that licensed, funded early learning and child care facilities can charge parents for care. Please note that licensed facilities that are not funded by the Manitoba government can set their own fees.

How do I know if my licensed early learning and child care facility is funded or unfunded?

To find out if your licensed facility is funded or unfunded, and what fees a specific facility is allowed to charge, please call Child Care Information Services at 204-945-0776 in Winnipeg, toll free 1-888-213-4754, or email cdcinfo@gov.mb.ca.


Early Learning and Child Care Program 210-114 Garry Street, Winnipeg MB R3C 4V4

Email: cdcinfo@gov.mb.ca Phone: 204-945-0776 Toll-free: 1-888-213-4754 Fax: 204-948-2625

Hours: Monday to Friday 8:30 a.m. - 4:30 p.m

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