Section 99 - Case Closure

Purpose

The purpose of case closure is to provide a mechanism for concluding regular planned vocational services to a participant.

 

Process

A case should be considered for closure when:

1. There has been very limited or no contact with the participant or vocational activity by the participant for four months.
2. The participant has secured and retained employment for four months and there appears to be stability with the employment situation.
   
   As an exception, this can be extended to 36 months for those requiring Follow-up Goods and Services. (Refer to Sections 133.5 and 177 for further information on Follow-up Goods and Services).
3. The participant can no longer actively participate because of a medical or mental condition or has been institutionalized or hospitalized for an unknown period of time.
4. The Vocational Plan cannot be pursued due to other personal, social or living needs which prevent implementation of the plan.
5. There has been very limited or no progress made over the last 12 months toward the development of a specific Vocational Plan.
6. A vocational plan has been developed but the participant has shown no evidence of commitment to follow through with the plan over the last 12 months.
7. The goal of employment is unrealistic and the Vocational Counsellor is of the opinion that the program has nothing more to offer the participant or that the program can not meet the participant's needs. For example, some individuals may need one to one supports in order to maintain/sustain employment or may refuse to accept/consider entry level positions.
8. The participant has indicated that they no longer wish to pursue the services of the marketAbilities Program.

 

Standards

The process of case closure must include a file review and, whenever possible, a participant exit interview should be conducted. Upon case closure, the participant should be referred to other services, where appropriate, and as required. The Client Identification Form (see Appendix VII ) should be forwarded to the Service Delivery Support Branch noting the date of case closure for updating of the Central Registry.

The following standards apply to the process of case closure:

1. All cases must be reviewed at least annually against the above noted case closure process.
2. Participants whose cases are being closed must be informed in writing at their last known address. The letter must state:
   1. the participant may contact vocational services in the future if their situation changes and services, which may be of benefit to them, are again required;
   2. if the participant disputes the case closure, they may request an Administrative Review by the Director, Community Services Delivery Division, Service Delivery Support Branch;
   3. summation of rehabilitation process/progress to date;
   4. rationale for case closure;
   5. effective date of closure; and
   6. either information on, or a referral to, alternate resources.
      
3. A case closure summary must be completed and placed on the file.
4. The Client Identification Form (see Appendix VII) must be forwarded to the Service Delivery Support Branch upon case closure, identifying the date and reasons for case closure and any other changes required at the time.

 

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