In Manitoba, you have the right to make decisions about your own health.
You have the right to ask questions and get answers in a timely manner. You have the right to a second opinion if you wish to seek one. You have the right to ask about your health care provider’s experience and credentials.
If you are not satisfied with the care you or someone you care about receives, you have the right to take action. The first step is talking with your caregiver or supervisor. If that doesn’t resolve your concerns, you have other options.
Many hospitals, personal care homes and regional health authorities have someone you can contact directly with complaints. If your
is not handled by the facility or the regional health authority
you can appeal to senior managers of
the regional health authority.
Before you undergo care or treatment, you have the right to give your consent – or refuse the treatment. Parents or guardians have the right to give or refuse consent for their children. You have the right to ask questions, to get a second opinion from another physician and to involve loved ones in making decisions about your care or treatment. The person asking for your consent must give you all the information the average person in your circumstances would want to have before making a decision, including:
You should only give your consent voluntarily, without feeling pressured.
Patients and their families are encouraged to ask for the information they need to be active participants in their own health care.
Regional health authorities and health care providers are responsible for keeping your personal health information private. You have the right to access the information in your health care record as well as the right to authorize another person – usually a family member OR advocate – to access this information on your behalf. (See Directing your health care decisions) With this permission, your family member or advocate can be kept informed and can assist with your health care decisions.
You and/or the person you have authorized have the right to get a response to a request for current care information within 24 hours at a hospital or other acute care facility; and within 72 hours at a personal care home or doctor’s office. Patients and their families are encouraged to ask for any information they need to be active, informed participants in the care that they or their loved ones receive.
You have the right to decide what kind of care you do and do not want to receive. You can ask someone you trust to support you in making health care decisions and represent your interests. This person is known as a “patient advocate.” Visit the Manitoba Institute for Patient Safety website or call 204-927-6477 (in Winnipeg) for information and a patient advocate form. The form has information and a checklist to help you decide how you want your advocate to assist you.
Some people become unable to speak for themselves and voice their decisions. It’s important to tell your doctor or health professional in advance who you want to make care and treatment decisions for you should you become unable to speak for yourself.
You can write a health care directive or a living will to name this person, who is called a “health care proxy.”
Phone for a directive/living will form (Seniors Information Line):
Patients, clients, residents and their families have the right and are encouraged to report any unintended harm that they feel has occurred as a result of insured health care services in Manitoba. Known as a “critical incident,” such harm may result in disability, injury, unplanned admission to hospital or other serious consequences. It is important to report such incidents so they can be addressed to prevent the event from happening again.
If a critical incident has occurred in any health care facility, patients and/or their families must be notified as soon as possible. All acute care and long-term care facilities in the province are committed to work with the person affected by the incident, and that person’s family, in following up with a critical incident report that includes the following:
To report an incident directly to the Critical Incident Reporting Line, call 204-788-8222 (in Winnipeg); contact your regional health authority office if you live elsewhere in Manitoba.
You can help your doctor and other health care providers to provide the best care possible by taking an active interest and role in your health care. Keep a record of your medications, ask questions and appoint a family member or friend as your advocate to help and support you. Complete a living will so that you have someone you trust to make decisions when you are unable to speak on your behalf.
Contact the Manitoba Institute for Patient Safety to obtain a medication card and to find information on questions to ask. Go to www.safetoask.ca or call 204-927-6477 (in Winnipeg).
If you have concerns that you or someone else in a personal care
hospital or the Selkirk Mental Health Centre may be subject to
mental, emotional or financial mistreatment, you have a
report the situation to the Protection for Persons in Care Office.
The public, health care staff and health care practitioners who have information about possible fraud or cheating in the health care system can report it confidentially at 204-786-7118 in Winnipeg or toll-free 1-866-778-7730.
If you have concerns about your health, please talk to your health care provider. If you have concerns about health care services, please contact your Regional Health Authority.
You have a right to appeal if you are not satisfied with certain decisions about insured medical services, including out-of-province medical services, residential charge rates, home care services or the Manitoba Hepatitis C Assistance Program.
Call the Manitoba Health Appeal Board for more information or write to:
Manitoba Health Appeal Board
102-500 Portage Avenue
Winnipeg, MB R3C 3X1
Phone: 204-945-5408 in Winnipeg or toll-free 1-866-744-3257
Psychiatric patients have the right to appeal their admission to or treatment
in a psychiatric facility:
Mental Health Review Board
Phone: 204-945-6050 (call collect)
If you have a case of discrimination:
The Manitoba Human Rights Commission
Phone: 204-945-3007 in Winnipeg or toll-free 1-888-884-8681
If you believe a law has been broken related to your care, you can
The Manitoba Ombudsman
750-500 Portage Avenue
Winnipeg MB R3C 3X1
You can also phone the Ombudsman's office at 204-982-9130 in Winnipeg or toll-free 1-800-665-0531. Or you can visit their website at www.ombudsman.mb.ca or send an e-mail to: firstname.lastname@example.org
Manitoba’s health professions each have a governing body under the law that deals with concerns about the conduct of their members.
|For concerns about||Contact||Phone Number|
|Audiologists and Speech Pathologists||Manitoba Speech and Hearing Association||204-453-4539|
|Chiropractors||Manitoba Chiropractors’ Association||204-942-3000|
|Dental Hygienists||College of Dental Hygienists of Manitoba||204-219-2678|
|Dentists||Manitoba Dental Association||204-988-5300|
|Denturists||Denturist Association of Manitoba||204-897-1087|
|Dietitians||College of Dietitians of Manitoba||204-694-0532|
|Doctors||College of Physicians and Surgeons of Manitoba||204-774-4344|
|Licensed Practical Nurses||College of Licensed Practical Nurses||204-663-1212|
|Midwives||College of Midwives of Manitoba||204-783-4520|
|Occupational Therapists||College of Occupational Therapists of Manitoba||204-957-1214|
|Opticians||The Opticians of Manitoba||204-982-6060|
|Optometrists||Manitoba Association of Optometrists||204-943-9811|
|Pharmacists||The Manitoba Pharmaceutical Association||204-233-1411|
|Physiotherapists||College of Physiotherapists of Manitoba||204-287-8502|
|Podiatrists||College of Podiatrists of Manitoba||204-942-3256|
|Psychiatric Nurses||College of Registered Psychiatric Nurses of Manitoba||204-888-4841|
|Psychologists||Psychological Association of Manitoba||204-487-0784|
|Registered Nurses and Nurse Practitioners||College of Registered Nurses of Manitoba||204-774-3477|
|Respiratory Therapists||Manitoba Association of Registered Respiratory Therapists||204-944-8081|