Roles and Responsibilities

You, your case co-ordinator and your direct service workers function as a co-operative team. Each is responsible for understanding the role they play in the development and delivery of your care plan.

Clients and families who participate in their health care planning and understand the service benefit most from the program.

The Manitoba Home Care Program has a responsibility to:

• Work with you to develop an individualized care plan specific to your needs
• Arrange services as specified in your care plan
• Provide flexible service, responsive to your needs and supportive to your family caregiver
• Communicate promptly with you regarding schedule changes and replacement services
• Treat you with courtesy and respect
• Arrange for safe care

You have a responsibility to:

• Participate in the development of your care plan
• Inform your case co-ordinator when you will not be available to receive the scheduled services
• Inform your case co-ordinator of changes in your health or home situation that affect your care plan and services
• Participate in planning for replacement services as required, including a backup plan
• Treat staff with courtesy and respect
• Provide a safe working environment for workers

Next: Questions and Concerns