Compliments and Complaints

Selkirk Mental Health Centre welcomes feedback from patients, families, and visitors to help improve care and quality of services. Compliments, concerns and suggestions are encouraged to help us understand your experience.

Compliments

Compliments related to the services provided by Selkirk Mental Health Centre will be documented and shared with the appropriate individual or team. Compliments can be communicated:

  • Verbally in person to the manager of the area or by phone at 1-800-881-3073 ext 379.
  • Written and submitted via fax, email or mail (see contact information below).
  • Using the Comment Tracker, a comment box system, with locations in all buildings.

Complaints or Concerns

A care quality complaint or concern is a concern about the healthcare services of:

  • Your own care
  • Your loved one’s care
  • The care you or your loved one expected, but did not receive
  • The care of another individual you have witnessed

It is best to talk about your complaint or concern at the time and place they happen. If you have questions or concerns about the care, we encourage you to speak with the person who cared for you or the manager of the area.

If you are uncomfortable talking to a manager or feel that your concerns were not addressed, you can file a complaint or concern and we will work with you to resolve it. We are committed to responding to complaints or concerns about our services in a timely and respectful manner.

Please complete the Compliment, Complaint, or Concern Form downloadable here. Your compliment, complaint or concern may be filed with attention to the Quality, Risk and Innovation Department.

Phone (toll free):
1-800-881-3073 ext 379
Fax: 204-785-8936
Email: info@smhc.ca
Mail
P.O. Box 9600
Selkirk MB  R1A 2B5