Communicating with the Program

Please note that to provide a complete response to inquiries, clients will need to provide the following information to confirm their identity;

  • File number
  • Personal Identification Number (PIN)
    • If a PIN cannot be provided, the party must be able to provide 
      • Date of Birth
      • Last 3 digits of Social Insurance Number
      • Address
      Contact information i.e. telephone number, address information as applicable.

By Telephone:

Information about your file including enforcement activity and payments made or received can be obtained through the MEPLine. The MEPLine is an automated service that provides file information 24 hours a day, 7 days a week as long as you are able to provide your file number and Personal Identification Number (PIN). The information available is generally the same information that you would obtain when speaking directly with a program representative.

The Program will continue to accept communications by telephone at 204-945-7133 or toll free across Canada at 1-866-479-2717. Please note that we are anticipating increased telephone call volume and although additional resources have been assigned to manage incoming telephone inquiries, you may want to avoid potential by taking advantage of alternate means of communication (E-mail or Fax).

Third parties or Income Sources/employers are also encouraged to take advantage of communication by fax or e-mail to avoid potential telephone delays as a result if increased call volumes.

By E-Mail:

Inquiries and information can be e-mailed to To receive correspondence or communication from the program, please complete the Fax/E-mail Authorization form above and correspondence will be delivered to you by your choice of fax or e-mail.

By Facsimile (Fax):

Inquiries and information can be faxed to 204-945-5449.

In Person:

Delivery of correspondence or payments can also be made directly at the MEP Office located at 100-352 Donald Street, Winnipeg, MB, R3B 2H8

The Program communicating with you:

To allow the program to properly communicate with you, please ensure that your contact information is current including telephone and cellular phone numbers.