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CELL Program - Assisting Victims of Domestic Violence and Stalking

Cellphone Emergency Limited Link-up Program (CELL)


Assisting Victims of Domestic Violence and Stalking

The CELL Program provides an added level of protection to people who are at a high risk of domestic violence and stalking.

  • The program lends victims free MTS cell phones at times of extreme risk.
  • Victims who have their own cell phones may also register for the program using their personal cell phone numbers.

Victims of domestic violence and stalking who are eligible for the program must have a protection plan in place.

The CELL Program is a co-operative effort between MTS, social services agencies, police services and Manitoba Justice Victim Services. It is available throughout Manitoba.


To qualify for the program, clients must meet the conditions of Manitoba Justice's client agreement. Clients must:

  • be at a high risk of domestic violence and stalking
  • have a protection plan
  • live in an area where cell phone service is available
  • make a formal complaint to the police
  • agree to have police charge the offender after an emergency call
  • hold, or have applied for, a restraining or protective order (Undertaking, Recognizance, Peace Bond, Protection Order or Prevention Order)
  • understand that the CELL Program is a short-term program
  • understand that the MTS phone issued to victims will be returned when it is no longer needed
  • not be living with the offender/ acccused


Clients' Responsibilities

The CELL Program is only for use by high-risk victims.

Clients must:

  • stay in contact with the social service agency
  • sign an agreement that explains their responsibilities
  • have a protection plan in place
  • understand how to operate their phone and communicate with emergency personnel

Clients may no longer be eligible for the program if they do not maintain contact with the social service agency.

IMPORTANT Do not rely on the cell phone as your only means of contacting emergency services. Cell phones can be an excellent safety link, but make sure you have an alternate plan. The cell phone does not guarantee safety.

Cell phones use radio signals to work. The cell phone signal may be limited in areas such as concrete parking lots, elevators, stairwells, tunnels and uneven land or in areas outside cell coverage area. The cell phone must also have charged batteries to work.


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