ICT Services Manitoba  >  ICT Customer Service

The Customer Service branch is accountable for the development and management of productive service relationships with ICT Services Manitoba customers and consumers.

Customer Relationship Managers work to ensure a high level of customer satisfaction with the services and focus on improving the quality of these services. They further ensure that the products and services of ICT Services Manitoba are aligned with department and corporate programs and service priorities.

The Customer Support unit manages the delivery of the ICT Service Desk and monitors outsourced Help Desk and Service Request functions, coordinating and integrating service delivery and customer support activities and managing communications on incidents and changes. As the custodian of ICT Services Manitoba's process manuals, they work with the ICT Service Delivery branch to develop and review service processes that will provide quality service outcomes for our customers and consumers.

To ensure that customer requirements are met the Project Management Office defines, implements and monitors project management standards and methods that apply to all Manitoba ICT projects. They coach project managers in applying these standards, initiate regular reviews of projects, and produce a project health summary of Manitoba's ICT projects.

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