Consumer Protection Office

The Consumer Protection Office has a new online payment portal for the submission of licensing fees. Payments may be made securely using Visa or Mastercard through our new portal at: www.manitoba.ca/cpopayment. For assistance or inquiries, please contact us at consumers@gov.mb.ca. Please mail a copy of your transaction receipt with the original signed application form for processing.
The Consumer Protection Office administers consumer protection legislation for the province of Manitoba. The statutes include: The Consumer Protection Act, The Business Practices Act, The Personal Investigations Act, The Hearing Aid Act. In the course of our duties, we:
  • License and regulate high-cost credit grantors
  • License and regulate payday lenders
  • License companies and individuals that direct sell
  • License collection agents and register collectors
  • Certify hearing aid dealers
The Consumer Protection Office hears, mediates and investigates consumer-related complaints. When the Office receives a complaint, it considers the rights and responsibilities of each party. Not all matters are covered by legislation. In those situations, the Office offers an opportunity to resolve the problem through a voluntary process of dispute resolution/mediation.