Employee and Family Assistance Program

Support for Managers

Coaching and Consultations

Managers are often a central support to employees experiencing problems that may impact job performance. EFAP provides coaching to managers on a wide variety of sensitive employee issues such as:

  • Workplace conflict
  • Addictions
  • Grief
  • Depression/mental health


EFAP Referrals

Managers are central to assisting employees in working through any personal or work issues that may be impacting on an employee's work performance. Managers sometimes refer an employee to the EFAP. This is on a voluntary basis. A referral is a reminder to the employee that the EFAP is available to assist them with work or personal concerns. Managers can refer employees to the EFAP by:

  • Providing the employee with the EFAP contact information
  • Encouraging the employee to make use of the program
  • Reminding the employee that the EFAP is free and confidential

Referring an employee to EFAP can work to the advantage of both the employee and the workplace.


Workplace Assessment

Problems can exist and quickly escalate in a workplace often compromising the goals and integrity of the organization. Symptoms of organizational problems include:

  • Excessive complaints of workplace stress
  • Limited cooperation among staff
  • Divided work groups (ex: cliques or camps)
  • Interpersonal conflict among employees
  • Undermining work tasks
  • Limited trust
  • Increased grievances or union involvement

EFAP can assist your workplace in identifying solutions to issues by facilitating a work group process.


Tools for Managers