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The purpose of The Accessibility for Manitobans Act is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent a significant per cent of the population from full participation. The AMAwill accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment. The former Minister responsible for Persons with Disabilities, (Minister) the Honourable Jennifer Howard, identified customer service as the first priority area for standard development.
The Accessibility Advisory Council has the responsibility under the Act to make recommendations to the Minister regarding the development of accessibility standards. It is made up of 11 members with diverse backgrounds and experience, including representatives of organizations of persons with disabilities, business, municipalities and other organizations. As customer service is the first standard to be developed, the Minister agreed that the Council should assume the role of the Customer Service Standard Development Committee (Committee) to ensure a consistent application of the legislation and a consistent understanding of stakeholder interests.
The Accessibility for Manitobans Act (pdf)
The Accessibility for Manitobans Act (word)
Introducing The Accessibility for Manitobans Act (pdf)
Introducing The Accessibility for Manitobans Act (word)
Terms of Reference of the Customer Service Standard Development Committee (pdf)
Terms of Reference of the Customer Service Standard Development Committee (word)
Ontario Regulation – Accessibility Standards for Customer Service (pdf)
Ontario Regulation – Accessibility Standards for Customer Service (word)
For more information regarding accessibility legislation and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.
Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.
Mission: The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.
The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.
For highlights of the 2011-12 DIO Annual Report, please see the Fall 2012 DIO E-Newsletter.