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Government of Manitoba
Manitoba Disabilities Issues Office

Customer Service Standards Development Committee invites your feedback!

The English public consultations in regard to the development of a Customer Service Standard have concluded. We would like to thank everyone who participated in the discussions June 17-18 for their contribution and input during this phase of the process. There is still an opportunity to provide comments on the Initial Proposed Customer Service Standard. Please send your comments to access@gov.mb.ca by July 15, 2014 to ensure they are received before recommendations from the Customer Service Standard Development Committee are forwarded to the Honourable Jennifer Howard, Minister responsible for Persons with Disabilities. All responses will be given due consideration.

An archive of the webcast of the June 17 public consultation is also available for viewing. Please click here view the webcast.

To view the Initial Proposed Customer Service Standard, see

To view the Initial Proposed Customer Service Standard, see

Discussion Paper on an Initial Proposed Customer Service Standard (pdf)

Discussion Paper on an Initial Proposed Customer Service Standard (word)

A French Accessibility Legislation Consulation will be held June 26, 2014 from 12:00 p.m.-  2:00 p.m. at the Bilingual Service Centre, Room 100, 614 Des Meurons Winnipeg, Manitoba. For more information, please visit the French website.

More Information

The Accessibility for Manitobans Act became law on December 5, 2013. The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent people disabled by barriers from full participation. The Accessibility for Manitobans Act will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment.

Accessibility standards are the building blocks of real, measurable and effective changes to accessibility. Standards will be adopted as regulations setting out requirements for identifying, preventing and removing barriers. The Minister responsible for Persons with Disabilities has identified customer service as the first priority area for standard development. All standards created under the Act will apply to the provincial government, the broader public sector and the private and not-for-profit sectors of Manitoba.

Reference material:

The Accessibility for Manitobans Act (pdf)
The Accessibility for Manitobans Act (word)

Introducing The Accessibility for Manitobans Act
(pdf)
Introducing The Accessibility for Manitobans Act
(word)

Terms of Reference of the Customer Service Standard Development Committee (pdf)
Terms of Reference of the Customer Service Standard Development Committee (word)

Ontario Regulation – Accessibility Standards for Customer Service (pdf)
Ontario Regulation – Accessibility Standards for Customer Service (word)

For more information regarding accessibility legislation and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.


Disabilities Issues Office (DIO)

Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.

Mission:  The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.

The DIO:

  • supports the Minister responsible for Persons with Disabilities in ensuring the development of disability inclusive policies and programs

  • supports accessibility legislation in Manitoba, serving as the Secretariat to the Accessibility Advisory Council and promoting accessibility legislation throughout Manitoba

  • identifies and helps address issues to enhance government initiatives affecting persons with disabilities

  • promotes positive attitudes about disability to help make Manitoba a more inclusive society for persons with disabilities

  • supports communication between the disability community and government through regular consultation

  • focuses on long term policy change.

The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.

For highlights of the 2011-12 DIO Annual Report, please see the Fall 2012 DIO E-Newsletter.



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