To view PDF files, you must have a copy of the Adobe Acrobat Reader which is available as a free download:
Discussion Paper on an Initial Proposed Customer Service Standard
The Accessibility for Manitobans Act became law on December 5, 2013. The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent people disabled by barriers from full participation. The Accessibility for Manitobans Act will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment.
Accessibility standards are the building blocks of real, measurable and effective changes to accessibility. Standards will be adopted as regulations setting out requirements for identifying, preventing and removing barriers. The Minister responsible for Persons with Disabilities has identified customer service as the first priority area for standard development. All standards created under the Act will apply to the provincial government, the broader public sector and the private and not-for-profit sectors of Manitoba.
The Customer Service Standard Development Committee invites your feedback on its Initial Proposed Customer Service Standard. You are invited to prepare written submissions and briefs in response to the draft standard presented below.
Please send your comments between now and July 15, 2014. This will ensure they are received before the Customer Service Standard Development Committee submits its recommendations to the Minister responsible for Persons with Disabilities.
Discussion Paper on an Initial Proposed Customer Service Standard pdf version
Discussion Paper on an Initial Proposed Customer Service Standard word version
The Accessibility for Manitobans Act pdf version
The Accessibility for Manitobans Act word version
Terms of Reference of the Customer Service Standard Development Committee pdfversion
Terms of Reference of the Customer Service Standard Development Committee word version
Ontario Regulation – Accessibility Standards for Customer Service pdf version
Ontario Regulation – Accessibility Standards for Customer Service word version
As per the Terms of Reference of the Customer Service Standards Development Committee, the initial proposal is posted for your review 60 days prior to public consultations. You are invited to participate in these consultations on:
Tuesday, June 17, 2014
1:00 to 4:00
Wednesday, June 18, 2014
1:00 to 4:00 p.m.
(Registration is at 12:30 p.m.)
Greenwood A, Greenwood Ballroom & Conference Centre
The Best Western Plus Airport Hotel
1715 Wellington Avenue in Winnipeg
Please register early by contacting Tracy MacMillan by e-mail at Tracy.MacMillan@gov.mb.ca, or calling (204) 945-7613. The deadline for registration is Monday, June 9, 2014.
To maximize participation the consultation will be repeated on June 18th. Further, the consultation on Tuesday, June 17th will be webcast to allow individuals to fully participate on-line, whether from their desks in Winnipeg or from corporate headquarters outside Manitoba. Further details regarding the webcast will be provided in the weeks leading up to the event.
For more information regarding accessibility legislation and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.
Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.
Mission: The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.
The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.
For highlights of the 2011-12 DIO Annual Report, please see the Fall 2012 DIO E-Newsletter.