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Government of Manitoba
Manitoba Disabilities Issues Office

Customer Service Standards Development Committee

Discussion Paper on an Initial Proposed Customer Service Standard

The Accessibility for Manitobans Act became law on December 5, 2013. The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent people disabled by barriers from full participation. The Accessibility for Manitobans Act will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment.

Accessibility standards are the building blocks of real, measurable and effective changes to accessibility. Standards will be adopted as regulations setting out requirements for identifying, preventing and removing barriers. The Minister responsible for Persons with Disabilities has identified customer service as the first priority area for standard development. All standards created under the Act will apply to the provincial government, the broader public sector and the private and not-for-profit sectors of Manitoba.

The Customer Service Standard Development Committee invites your feedback on its Initial Proposed Customer Service Standard. You are invited to prepare written submissions and briefs in response to the draft standard presented below.

Disabilities Issues Office
630-240 Graham Avenue
Winnipeg, MB R3C 0J7
Email: access@gov.mb.ca
Website: www.gov.mb.ca/dio
Phone: 204-945-7613
Toll Free: 1-800-282-8069 Ext. 7613

Please send your comments between now and July 15, 2014. This will ensure they are received before the Customer Service Standard Development Committee submits its recommendations to the Minister responsible for Persons with Disabilities.

Discussion Paper on an Initial Proposed Customer Service Standard pdf version
Discussion Paper on an Initial Proposed Customer Service Standard word version

Reference material:

The Accessibility for Manitobans Act pdf version
The Accessibility for Manitobans Act word version

Terms of Reference of the Customer Service Standard Development Committee pdfversion
Terms of Reference of the Customer Service Standard Development Committee word version

Ontario Regulation – Accessibility Standards for Customer Service pdf version
Ontario Regulation – Accessibility Standards for Customer Service word version


As per the Terms of Reference of the Customer Service Standards Development Committee, the initial proposal is posted for your review 60 days prior to public consultations.  You are invited to participate in these consultations on:

Tuesday, June 17, 2014
1:00 to 4:00
or
Wednesday, June 18, 2014
1:00 to 4:00 p.m.
(Registration is at 12:30 p.m.)

Greenwood A, Greenwood Ballroom & Conference Centre
The Best Western Plus Airport Hotel
1715 Wellington Avenue in Winnipeg

Please register early by contacting Tracy MacMillan by e-mail at Tracy.MacMillan@gov.mb.ca, or calling (204) 945-7613.  The deadline for registration is Monday, June 9, 2014. 

To maximize participation the consultation will be repeated on June 18th.  Further, the consultation on Tuesday, June 17th will be webcast to allow individuals to fully participate on-line, whether from their desks in Winnipeg or from corporate headquarters outside Manitoba. Further details regarding the webcast will be provided in the weeks leading up to the event.

For more information regarding accessibility legislation and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.


Disabilities Issues Office (DIO)

Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.

Mission:  The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.

The DIO:

  • supports the Minister responsible for Persons with Disabilities in ensuring the development of disability inclusive policies and programs

  • supports accessibility legislation in Manitoba, serving as the Secretariat to the Accessibility Advisory Council and promoting accessibility legislation throughout Manitoba

  • identifies and helps address issues to enhance government initiatives affecting persons with disabilities

  • promotes positive attitudes about disability to help make Manitoba a more inclusive society for persons with disabilities

  • supports communication between the disability community and government through regular consultation

  • focuses on long term policy change.

The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.

For highlights of the 2011-12 DIO Annual Report, please see the Fall 2012 DIO E-Newsletter.



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