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Government of Manitoba
Manitoba Disabilities Issues Office

2015-2016 Annual Plan of the Minister responsible for Persons with Disabilities
with regard to The Accessibility for Manitobans Act

The Disabilities Issues Office is pleased to present the 2015-2016 Annual Plan of the Minister responsible for Persons with Disabilities with regard to The Accessibility for Manitobans Act (AMA). As required under the AMA, the Annual Plan outlines the activities that our government will undertake in 2015-2016 to advance its responsibilities under Manitoba’s Accessibility Legislation.

Minister’s Annual Plan (pdf)
Minister’s Annual Plan (word)


The Government of Manitoba Proposed Accessibility Standard for Customer Service

The Accessibility for Manitobans Act became law on December 5, 2013.  The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent a significant portion of the population from full participation.  The AMA will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment.  The Minister responsible for Persons with Disabilities identified customer service as the first priority area for standard development.

On October 3, 2014, the Accessibility Advisory Council (Council), the body responsible for the development of accessibility standards, submitted its recommendations for an Accessibility Standard for Customer Service to the Minister.  The recommendations were the result of a nine month process involving background research, a discussion paper, public consultations, and the Council’s review and consideration of the comments and submissions received.

The Proposed Accessibility Standard for Customer Service is based on the Council’s recommendations. For 60 days, from March 12 through to May 11, the proposed standard was posted for public comment on the Disabilities Issues Office (DIO) website at www.gov.mb.ca/dio. The Minister, in consultation with the Council, are in the process of reviewing all received comments. If the Minister considers it appropriate, the proposed standard will be amended before forwarding to Cabinet for approval. Manitoba is committed to establishing the Customer Service Accessibility Standard in regulation in 2015.

The Government of Manitoba’s Proposed Accessibility Standard for Customer Service (word)
The Government of Manitoba’s Proposed Accessibility Standard for Customer Service (pdf)

The Accessibility Advisory Council’s Recommendations for Customer service Standard (word)
The Accessibility Advisory Council’s Recommendations for Customer service Standard (pdf)

 


More Information - Reference Material

The Accessibility for Manitobans Act (pdf)
The Accessibility for Manitobans Act (word)

Introducing The Accessibility for Manitobans Act
(pdf)
Introducing The Accessibility for Manitobans Act
(word)

Terms of Reference of the Customer Service Standard Development Committee (pdf)
Terms of Reference of the Customer Service Standard Development Committee (word)

Ontario Regulation – Accessibility Standards for Customer Service (pdf)
Ontario Regulation – Accessibility Standards for Customer Service (word)

For more information regarding accessibility legislation and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.


About the Disabilities Issues Office (DIO)

Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.

Mission:  The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.

The DIO:

  • supports the Minister responsible for Persons with Disabilities in ensuring the development of disability inclusive policies and programs

  • supports accessibility legislation in Manitoba, serving as the Secretariat to the Accessibility Advisory Council and promoting accessibility legislation throughout Manitoba

  • identifies and helps address issues to enhance government initiatives affecting persons with disabilities

  • promotes positive attitudes about disability to help make Manitoba a more inclusive society for persons with disabilities

  • supports communication between the disability community and government through regular consultation

  • focuses on long term policy change.

The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.



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