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Government of Manitoba
Manitoba Disabilities Issues Office

Terms of Reference

Customer Service Accessibility Standards Development Committee

The Accessibility for Manitobans Act became law on December 5, 2013. The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent people disabled by barriers from full participation. The Accessibility for Manitobans Act will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment.

The legislation applies to the provincial government, the broader public sector and the private and not-for-profits sectors of Manitoba (obligated organizations). Standards are to be adopted as regulations setting out requirements for identifying, preventing and removing barriers. These obligations are to be phased in, with a timeframe for implementation determined by the complexity of the area. Compliance is mandatory for all persons and organizations subject to a standard.

The purpose of these Terms of Reference is to direct and guide the Customer Service Accessibility Standards development Committee in carrying out its roles and responsibilities. The proposed standard will set out the long-term objectives and requirements to ensure equal access to service for all Manitobans, including those with a disability.

Terms of Reference for the Customer Service Accessibility Standards Development Committee (pdf)
Terms of Reference for the Customer Service Accessibility Standards Development Committee (word version)

For more information regarding accessibility legislation, including The Accessibility for Manitobans Act and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.

Disabilities Issues Office (DIO)

Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.

Mission:  The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.

The DIO:

  • supports the Minister responsible for Persons with Disabilities in ensuring the development of disability inclusive policies and programs

  • supports accessibility legislation in Manitoba, serving as the Secretariat to the Accessibility Advisory Council and promoting accessibility legislation throughout Manitoba

  • identifies and helps address issues to enhance government initiatives affecting persons with disabilities

  • promotes positive attitudes about disability to help make Manitoba a more inclusive society for persons with disabilities

  • supports communication between the disability community and¬†government through regular consultation

  • focuses on long term policy change.

The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.

For highlights of the 2011-12 DIO Annual Report, please see the Fall 2012 DIO E-Newsletter.

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