Header Side Menu Content Footer
Government of Manitoba
Manitoba Disabilities Issues Office

Welcome to the

Disabilities Issues Office Website

The Customer Service Standard Development Committee

Recommendations for a Proposed Customer Service Standard

The purpose of The Accessibility for Manitobans Act is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent a significant per cent of the population from full participation. The AMAwill accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment. The former Minister responsible for Persons with Disabilities, (Minister) the Honourable Jennifer Howard, identified customer service as the first priority area for standard development.

The Accessibility Advisory Council has the responsibility under the Act to make recommendations to the Minister regarding the development of accessibility standards. It is made up of 11 members with diverse backgrounds and experience, including representatives of organizations of persons with disabilities, business, municipalities and other organizations. As customer service is the first standard to be developed, the Minister agreed that the Council should assume the role of the Customer Service Standard Development Committee (Committee) to ensure a consistent application of the legislation and a consistent understanding of stakeholder interests.

The Customer Service Standard Development Committee’s Recommendations for a Proposed Customer Service Standard (word)

The Customer Service Standard Development Committee’s Recommendations for a Proposed Customer Service Standard (pdf)


More Information - Reference Material

The Accessibility for Manitobans Act (pdf)
The Accessibility for Manitobans Act (word)

Introducing The Accessibility for Manitobans Act
(pdf)
Introducing The Accessibility for Manitobans Act
(word)

Terms of Reference of the Customer Service Standard Development Committee (pdf)
Terms of Reference of the Customer Service Standard Development Committee (word)

Ontario Regulation – Accessibility Standards for Customer Service (pdf)
Ontario Regulation – Accessibility Standards for Customer Service (word)

For more information regarding accessibility legislation and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.


About the Disabilities Issues Office (DIO)

Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.

Mission:  The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.

The DIO:

  • supports the Minister responsible for Persons with Disabilities in ensuring the development of disability inclusive policies and programs

  • supports accessibility legislation in Manitoba, serving as the Secretariat to the Accessibility Advisory Council and promoting accessibility legislation throughout Manitoba

  • identifies and helps address issues to enhance government initiatives affecting persons with disabilities

  • promotes positive attitudes about disability to help make Manitoba a more inclusive society for persons with disabilities

  • supports communication between the disability community and government through regular consultation

  • focuses on long term policy change.

The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.

For highlights of the 2011-12 DIO Annual Report, please see the Fall 2012 DIO E-Newsletter.



Share This