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Manitoba Disabilities Issues Office

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The Government of Manitoba Proposed Accessibility Standard for Customer Service

The Accessibility for Manitobans Act became law on December 5, 2013.  The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent a significant portion of the population from full participation.  The AMA will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment.  The Minister responsible for Persons with Disabilities identified customer service as the first priority area for standard development.

On October 3, 2014, the Accessibility Advisory Council (Council), the body responsible for the development of accessibility standards, submitted its recommendations for an Accessibility Standard for Customer Service to the Minister.  The recommendations were the result of a nine month process involving background research, a discussion paper, public consultations, and the Council’s review and consideration of the comments and submissions received.

The Government’s Proposed Accessibility Standard for Customer Service is based on the Council’s recommendations.  It is now available for public comment.  After 60 days, on May 11, 2015, the Minister, in consultation with the Council, will review all comments received.  If the minister considers it appropriate, the proposed standard may be revised before forwarding it to the Cabinet for approval.  

You are invited to provide written submission and briefs.  Please forward your comments to dio@gov.mb.ca  Please notify the DIO if you require an alternate format or method.

Disabilities Issues Office
630 - 240 Graham Avenue
Winnipeg MB  R3C 0J7
www.gov.mb.ca/dio
Phone:  204-945-7613
Toll Free: 1-800-282-8069, Ext. 7613

The Government of Manitoba’s Proposed Accessibility Standard for Customer Service (word)
The Government of Manitoba’s Proposed Accessibility Standard for Customer Service (pdf)

The Accessibility Advisory Council’s Recommendations for Customer service Standard (word)
The Accessibility Advisory Council’s Recommendations for Customer service Standard (pdf)

 


More Information - Reference Material

The Accessibility for Manitobans Act (pdf)
The Accessibility for Manitobans Act (word)

Introducing The Accessibility for Manitobans Act
(pdf)
Introducing The Accessibility for Manitobans Act
(word)

Terms of Reference of the Customer Service Standard Development Committee (pdf)
Terms of Reference of the Customer Service Standard Development Committee (word)

Ontario Regulation – Accessibility Standards for Customer Service (pdf)
Ontario Regulation – Accessibility Standards for Customer Service (word)

For more information regarding accessibility legislation and related documents, please go to Accessibility Advisory Council and Accessibility Legislation.


About the Disabilities Issues Office (DIO)

Our vision is a fully accessible Manitoba, where all abilities are valued, diversity and independence are celebrated, barriers are removed and human rights are protected.

Mission:  The DIO was established to support the Province of Manitoba in promoting the participation of persons with disabilities as full citizens in all aspects of society within the framework of public policy and programs of the provincial government.

The DIO:

  • supports the Minister responsible for Persons with Disabilities in ensuring the development of disability inclusive policies and programs

  • supports accessibility legislation in Manitoba, serving as the Secretariat to the Accessibility Advisory Council and promoting accessibility legislation throughout Manitoba

  • identifies and helps address issues to enhance government initiatives affecting persons with disabilities

  • promotes positive attitudes about disability to help make Manitoba a more inclusive society for persons with disabilities

  • supports communication between the disability community and government through regular consultation

  • focuses on long term policy change.

The DIO is guided in its work by the United Nations Convention on the Rights of Persons with Disabilities.

For highlights of the 2011-12 DIO Annual Report, please see the Fall 2012 DIO E-Newsletter.



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