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Consumer Protection

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Refunds and Exchanges

Do not assume you have the right to a refund or exchange.

For many things you buy, the law does not require companies to give refunds and/or exchanges if you are not satisfied with your purchase or you change your mind. So, it is important to make sure you ask before you buy something if the business has a written policy about refunds and exchanges. This way you will not end up with something you do not really want.

Keep all receipts. The seller will require proof of purchase for a refund or exchange.

A refund may come in the form of a credit note.

Some sellers may keep a portion of the refund as a service fee or as a restocking charge.

In the case of faulty or defective merchandise, the seller has the option of repairing, replacing or giving a refund by means of either cash or credit.