Office of the Superintendent - Pension Commission
How to Resolve a Complaint about Pensions
If you have a concern or complaint about your pension which you have been unable to resolve, you should put the complaint or concern in writing and send it to the plan administrator. You should request a response in writing. The administrator should reply within a reasonable period of time, such as 30 days of receiving your request.
- If your complaint is not resolved
- Information to be included in your submission
- Complaints Concerning Federally Regulated Pension Plans
If your complaint is not resolved?
If you have been unable to resolve your complaint with your pension plan administrator, you may write to the Office of the Superintendent - Pension Commission (OSPC) for assistance.
Our office will then review your complaint to see if the matter can be satisfactorily resolved, and if necessary we will contact your pension plan administrator. Our objective in assisting with the resolution of the complaint is to ensure that the plan is being administered in compliance with The Pension Benefits Act and Pension Benefits Regulation. Please write to:
The Office of the Superintendent - Pension Commission
500 - 400 St. Mary Avenue
Winnipeg MB R3C 4K5
Information to be included in your submission
Please set out the nature of the problem and include all relevant facts and documentation, including what provisions of the Act and regulations you feel have not been complied with. You should also enclose a copy of any correspondence you have received from your pension plan administrator that explains their position on your complaint.
In order for us to move the complaint forward, we must often share this material with the administrator. Before contacting the administrator we must first have your consent. We suggest that your letter provide this consent, noting any limits on the sharing of this material.
When your complaint is received it will be acknowledged and handled as quickly as possible by the OSPC. You will be advised of the outcome of the review.
Complaints Concerning Federally Regulated Pension Plans
Please note that the OSPC does not deal with issues relating to the pension plans of banks, airlines, railways and other companies regulated by the federal government. These pension plans are regulated by the federal Office of the Superintendent of Financial Institutions. Further information is available at this Government of Canada site:
Office of the Superintendent of Financial Institutions Canada or call 1-800-385-8647.
