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Manitoba

Consumer Protection

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Filing a Complaint with the Consumer Protection Office

Manitoba has consumer protection laws in place to reduce unfair and misleading options for consumers. Sometimes consumers are part of a transaction that doesn’t go as they expected or it feels like a bad deal. These consumers can file a complaint with the Consumer Protection Office to determine if the transaction was acceptable under the law.

Tips for Filing a Complaint

Be concise and describe:

  • The transaction
    • For example, "I signed a contract with a door-to-door seller from ABC Business…" or "I purchased a new/used vehicle from ABC Dealer…"
  • Date of transaction
  • What the problem is
  • When the problem arose
  • What was the business’s response to the problem and who was spoken to
  • What you are seeking to resolve the complaint

Provide copies of relevant documents such as:

  • Bill of sale/invoice
  • Contract(s)/financing agreements, advertisement
  • Receipts/proof of payment
  • Warranties applicable
  • Correspondence or documentation relating to the problem
  • Consent forms that can be obtained from the Consumer Protection Office

Also provide:

  • Consumer’s name, address and daytime telephone number

Know your rights and responsibilities as a consumer in Manitoba.

For more information contact:

Consumer Protection Office
302-258 Portage Avenue
Winnipeg, Manitoba
R3C 0B6

  • Telephone: 204-945-3800 in Winnipeg
  • Toll-free in Manitoba: 1-800-782-0067
  • Email: consumers@gov.mb.ca

Office Hours:

8:30 a.m. to 4:30 p.m.
Monday through Friday