Manitoba
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Manitoba Family Services and Labour

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The Consumer Protection Office administers consumer protection legislation for the province of Manitoba. The statutes include: The Consumer Protection Act, The Business Practices Act, The Personal Investigations Act, The Charities
Endorsement Act
, The Hearing Aid Act and The Bedding, Upholstered and Stuffed Articles Regulation under The Public Health Act. In the course of our duties, we:

  • Licence and regulate payday lenders
  • Licence companies and individuals that direct sell
  • Licence collection agents and register collectors
  • Certify hearing aid dealers
  • Authorize charitable fund raising
  • Register manufacturers and renovators of stuffed articles

The Consumer Protection Office hears, mediates and investigates consumer-related complaints. When the Office receives a complaint, it considers the rights and responsibilities of each party. Not all matters are covered by legislation. In those situations, the Office offers an opportunity to resolve the problem through a voluntary process of dispute resolution/mediation.