Safety Fitness Program Expansion

Safety Monitoring and the Carrier Profile

Like other Canadian jurisdictions, Manitobaa monitors the safety performance of each heavy vehicle operator. This is the operator's carrier profile, and it is maintained in a database called the Carrier Profile System (CPS).

Based on information in the CPS, Performance Ratings are assigned to each operator (also known as a carrier or motor carrier).

As well, a Safety Rating is assigned to each operator. 

The Carrier Profile (CPS)

The information in the carrier profile always covers the most recent 24-month period. It provides an accessible overview of an operator’s safety performance. The following information is collected in the carrier profile:

General

There is basic information about you and your company, such as: name, address, contact information, nature of business/organization, insurance information and fleet size.

Convictions

Convictions against both operators and drivers, including moving violations, load securement violations, unsafe vehicle equipment in any North American jurisdiction are assessed on the carrier profile. There is a system in place to ensure the same violation carries the same number of points in each Canadian jurisdiction.

On-road Vehicle Inspections

The results of Commercial Vehicle Safety Alliance (CVSA) inspections are recorded in the carrier profile. Points are assessed if the vehicle or driver is placed out of service.

Accidents

All reportable accidents in any North American jurisdiction are recorded in the carrier profile. Points are assessed for at-fault accidents resulting in property damage, injury or fatality.  No points are assessed if the heavy vehicle driver is found not at fault.

Facility Audit Results in the Carrier Profile System

If you have had a facility audit, the results will be recorded in your carrier profile.

Who Can See My Carrier Profile?

Your profile is confidential. You can contact the Motor Carrier Division and obtain a password to access and view your own profile online. You will be able to see the details of  all convictions, inspections and accidents that are included in your profile.

There is a limited profile called C-Snap (Carrier Snapshot), which is accessible to the public. The public can only see your contact information, your safety rating, and your CVSA inspection totals; they do not see any of the confidential details.

Performance Ratings

Like other Canadian jurisdictions, Manitoba uses the information in the carrier profile to calculate performance ratings for each heavy vehicle operator. Points are assessed for convictions, inspections and accidents. The more points you accumulate in any of these areas, the higher your performance rating, and the higher risk you are deemed to be. The lower your scores, the better.

The performance thresholds are:
            0 – 40%           acceptable
            41-64%            minor attention required – first warning letter is sent
            65 – 84%         major attention required – second warning letter is sent
            85% +              departmental intervention – an audit is likely

The performance thresholds are developed by comparing your safety performance with other carriers of the same fleet size. It is expressed as a percentage.  For example, if the allowable point threshold for inspections for fleets the same size as yours is 20 points, and you have accumulated 10 points, your score will be 50%.  You do not see any actual points; just your percentages.

In addition to convictions, inspections and accidents, there is a fourth category called “overall.”  This is a combination of all the other factors, but is not necessarily an average.

Once your score exceeds 85% in one or more of the four rating categories, you become a potential candidate for a facility audit.

Facility Audit

Some of Manitoba’s Motor Carrier Enforcement Officers (MCEOs) are responsible for conducting facility audits. They are called auditors. The purpose of a facility audit is to assess an operator’s compliance with the safety requirements.

A facility audit is usually initiated for-cause, based on the carrier’s performance ratings in the CPS.

Sometimes complaints are received from the general public, policing agencies or the transportation industry, and these may trigger an audit. Sometimes, audits are conducted randomly.

An audit is usually conducted at the operator’s headquarters. Operators are required to keep specific safety-related records at their headquarters. Auditors examine these records in order to assess the operator’s compliance in four main areas:

  • Driver Qualification
  • Hours of Service
  • Vehicle Maintenance
  • Transportation of Dangerous Goods, if applicable

The number of driver and vehicle records included in an audit is determined using a statistically valid sampling of the total number of drivers and vehicles under the operator’s control. Depending on the size of the sampling there may be one or more auditors. Sometimes one or more CVSA inspections may be performed as well.

When the audit is completed, the auditor (or lead auditor if there is more than one) completes the audit report. If no violations are found, then the operator has demonstrated an acceptable level of compliance and no action is taken.

If violations are identified, the auditor and the operator will review them, and the operator will have an opportunity to refute or explain the findings. The next step is to determine the actions necessary to bring the operator into full compliance. These steps may include education, fines, mandatory third-party audits, or a combination of these. The operator’s safety rating will be adjusted to Conditional.

The results of facility audits become a part of the carrier’s profile. Facility audit results also play a major role in determining an operator’s safety rating.

If an operator demonstrates a continuing pattern of non-compliance, the operator’s Safety Fitness Certificate may be revoked.

Safety Rating

Each heavy vehicle operator is assigned one of four safety ratings.  The ratings are:

Satisfactory Unaudited:

All new operators are assigned this rating. An operator with this safety rating is considered to be in compliance with the Safety Program requirements. An operator could remain in this category indefinitely.

Satisfactory

An operator must request and pass a facility audit in order to achieve a Satisfactory rating. Sometimes operators do this because their clients require it, or because their insurance company might give them a discount. These “request” audits are done as resources allow, and there is a charge for this service.

Conditional

An operator that is subjected to a facility audit due to one or more high performance thresholds will be assigned a Conditional safety rating. A Conditional rating is also assigned to an operator that is re-applying for a Safety Fitness Certificate after having it revoked.

Unsatisfactory

This rating is assigned when an operator’s safety performance deteriorates to such a degree that Motor Carrier Division deems the operator to be an unacceptable road safety risk. An operator rated unsatisfactory is prohibited from registering heavy vehicles in Manitoba or in other Canadian jurisdictions.