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Government of Manitoba
Tourism, Culture, Heritage, Sport and Consumer Protection

Fairer cellphone rules for Manitobans

Cellphone legislation gives you greater consumer rights for your cellphone and puts Manitoba in the forefront of consumer cellphone protection.

The rules focus on ensuring that contracts are clear and provide all important information for consumers.  They also ensure that cell phone contracts are fair to both consumers and businesses. The legislation:

  • Requires companies to provide a copy of the contract to consumers before the contract begins;

  • Requires companies to fully disclose and explain all charges fees and terms;

  • Restricts companies from making unilateral changes to contract terms;

  • Allows consumer to cancel contracts at any time, for a reasonable cancellation fee;

  • Requires the minimum monthly cost to be included in advertisements; and

  • Restricts automatic cell phone contract renewals.

Top Five Consumer Benefits PDF document

New Cell Phone Legislation PDF document

News Release

Consultation PaperPDF

Frequently Asked Questions

Helpful Information

Information on Cancellation Fees

The Consumer Protection Act - Cell Phone Contracts

Cell Phone Contracts RegulationsPDF reader

Questions or problems with your cell phone contract?

If you have questions about the new rules, or you have a problem with your cell phone contract, you can contact:

The Consumer Protection Office
204-945-3800
1-800-782-0067 (toll-free)
consumers@gov.mb.ca

 

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