Cell Phone Contracts

As a priority under Let’s Make a Better Deal™, Manitoba has developed new legislation to promote fair and clear cell phone and texting contracts. 
The legislation would:

• allow cell phone customers to cancel contracts before the end of term;
• prohibit  unreasonable cancellation fees, while allowing cost recovery for equipment provided or subsidized as a contract incentive;
• stop charges for service that can’t be accessed due to damaged or defective equipment, unless the customer is responsible;
• end unilateral amendments to a material element of a contract, if the change doesn’t benefit the customer;
• require the minimum monthly cost to be included in advertisements;
• require companies to fully disclose and explain all charges and terms; and
• limit automatic contract renewals.

News Release
Legislation
Consultation Paper

Consumer Protection Office
Healthy Living, Seniors and Consumer Affairs
302-258 Portage Avenue
Winnipeg, Manitoba R3C 0B6
Phone: 204-945-3800
Fax: 204-945-0728
Email: consumers@gov.mb.ca