Section 4 Maintenance & Repairs
Sub-Section 4.10

Telephone Jacks/Inside Wiring


s. 59(1), 72(1), The Residential Tenancies Act


Inside wiring: the portion of wiring between a grounding protection device or a Network Interface Device and a telephone jack; the landlord or building owner owns the inside wiring and is responsible to maintain it.

Tenancy agreement: a contract between a landlord and a tenant that sets out the basic rules for living in a rental unit. It can be written, oral or implied.


It’s customary for a landlord to provide inside wiring and a jack or outlet for one telephone.


A landlord is responsible for repairing the jack and the inside wiring, unless the tenant damages the equipment.


If a tenant has problems with the jack or the wiring, they should tell the landlord.


If a tenant wants to install a jack, they must get the landlord’s written permission. If the landlord allows the installation, the tenant must arrange for it and pay the cost.


Problems with the telephone, and the cord to the jack, are the tenant’s responsibility.



This policy is included as information for landlords, tenants and officers. If a tenant and landlord aren’t able to solve a problem with telephones or telephone jacks on their own, they can ask the Branch for help.

Steps ▼

1.The officer encourages the landlord and tenant to share information, and to discuss the problem, to try to come to an agreement.

2.If the landlord and tenant can’t agree on a request involving a jack or inside wiring, the officer determines if the request is reasonable. If the officer decides the request is not reasonable, the officer issues a decision denying the request.

3.If the officer decides the request is reasonable, the officer follows the procedures under Landlord’s Responsibility for Repairs.

Forms & Form Letters


For procedures on mediation, see Section 1.

Policy Developed

September, 1992

Last Revision

July, 2023

Other Resources




Return to the Guidebook Table of Contents

The contents of this page are subject to this standard warning note