Frequently Asked Questions

The following information applies only to items found in the MDA Products & Services Catalogue.
This does not include Home Care or Medical equipment or supplies.

We have compiled the most frequently asked questions over the past few years:

To make new product suggestions, fill out a New Product Suggestion Form and fax it to MDA.

MDA suggest users select the "Distribution ALE" option. This will send your order electronically and has a faster response time.

The SAP order system has a proven 99% accuracy rate. Look for the green check to confirm that your order has been transmitted. If MDA has your email address on file, you will receive an email confirming that MDA received your order. If there are problems during the process, the SAP Help Desk will contact you to assist with any complications.

Green products are made from environmentally-friendly products. Other Green products are manufactured with environmentally-friendly processes. Some products cannot be recycled, so these manufacturers use recycled packaging to do their part for our environment.

For more information on The Sustainable Development Act, visit This site also contains links to the Procurement Guidelines, and external links to the Manitoba Green Procurement Network (MGPN) and the Centre for the Indigenous Environmental Resources' (CIER) "PROCARA" Green vendor directory.

MDA has two convenient methods:

  • Use SAP and order from the SAP Outline Agreement #4600005528
  • Fax or email your order

If you find that a product does not perform to your expectations, please call Client Services at (204) 945-3000. We will evaluate the product immediately and address your concerns.

MDA's products were compared by an external agency. It was determined that our prices are up to 20% lower than local competitors. Check out our Price Match Policy. If you see the same product advertised at a lower price, we will match the price. Because MDA is governed by fair tender practices, we already cost compare for you.

If you are ordering through SAP, MDA will process the order for delivery within 48 business hours of receiving it. However, delivery times are affected by the following:

  • If you indicate a requested date on your order, MDA will deliver on the day requested.
  • If your order is delayed at the approval level, the delivery time will be based on the time it arrives at MDA.
  • RUSH ORDERS: Contact MDA at (204) 945-3000 with your request or indicate rush in the leading text document inSAP.
  • ORDER NOTIFICATION: If MDA has your email address on file, you will be notified that your order was received. If you do not receive this notification, contact us at 945-3000 with your email information and we will add you to the list to ensure you receive confirmation for your orders.