MHSAL Claims Contact Information

Practitioner Registry/User Site Maintenance
204-788-2567 or 204-786-7225
Email: practitionerregistry@gov.mb.ca

Practitioner Registry staff at Manitoba Health, Seniors and Active Living (“Manitoba Health”) provide assistance and information in relation to the following:

  • Registration of new physicians with Manitoba Health

  • Issuance of billing numbers for claims submission to Manitoba Health

  • Payment cycles and claim form information

  • Locum tenens registration with Manitoba Health

  • Electronic funds transfer (EFT) maintenance, including the processing of changes to banking information

  • Letter of Agreement (LOA) required for electronic claim submission

  • Set up, testing, maintenance and closure of Electronic User Sites

  • Notification of medical billing software Vendor or Service Bureau Changes

  • To obtain a listing of software Vendors and Service Bureaus who currently have sites submitting claims to Manitoba Health

  • Issuance and maintenance of SecurID token (FOB) for access to EPiCS and iREG

  • Notification of address changes

  • Registration of laboratory and x-ray facilities

Claims Unit – Claims Enquiry
204-786-7355

Claims Unit staff provide assistance and information to providers and billing staff on:

  • Remittance Advice statements

  • Explanation of Benefit (EOB) codes

  • Benefit codes (tariffs) in the Physician’s Manual

  • Diagnostic Codes (ICD-9-CM)

  • Claims data requirements

  • Pended, reduced or rejected claims

  • Applications for prior approval of elective/plastic reconstructive surgery

For additional information, please see our Claims Processing System webpage at www.gov.mb.ca/health/claims/.

Registration/Client Services
204-786-7101 or 1-800-392-1207

Registration/Client Services staff at Manitoba Health should be contacted for information and assistance with the following:

  • New residents applying for coverage under the Provincial Health Plan

  • Requests for new Health Cards

  • Reporting of births and deaths

  • Reporting of changes or correction to patient address, marital status, etc.

  • Personal Health Identification Number (PHIN)

  • The PHIN is a mandatory field on all claims.  If the PHIN is not correctly entered on the claim when it is submitted to Manitoba Health, it will be automatically rejected.

  • iREG and eChart are two applications that are available to practitioners in Manitoba.  Both applications offer different benefits that may have value for your practice.

  • Physicians who would like to have more information about eChart should contact Manitoba e-Health at www.echartmanitoba.ca

  • For more information about iREG, see the iREG release package on the WebLink applications main page or call Practitioner Registry at 204-788-2567.

  • For practitioner offices that do not have eChart or iREG access, a 529 form can be submitted to Manitoba Health by fax or request patient information, including PHIN.  Please contact Registration/Client Services staff at 204-786-7101 or 1-800-392-1207 for further information.

Additional information regarding PHIN can be found on the Claims Processing System webpage at www.gov.mb.ca/health/claims

Help Desk
(Information Systems Branch)
204-786-7200

Help Desk staff may be contacted for assistance with the following:

  • Uploading claims submission files to Manitoba Health

  • Password resets (mainframe as well as iREG)

  • Trouble-shooting for connection issues with EPiCS or WebLink

Patient Enquiry
204-786-7367

Patient enquiry staff may be contacted for assistance with the following:

  • Patients or practitioners requiring information on eye exams, chiropractic or insured services.

Audit and Investigation
204-786-7118 or 1-866-778-7730

Confidential fraud line

Out-of-Province Unit
204-786-7303 or 1-800-392-1207 ext 7303

Out-of-Province staff may be contacted for assistance with the following:

  • Out of country medical and hospital claims

  • Out of province referrals

  • Transportation Subsidy Program – for approved out of province referrals

Third Party Liability
204-786-7201

Third Party Liability staff may be contacted for assistance with the following:

  • Recovery of health services when a Manitoba resident is injured and initiates a legal or insurance claim against a third party

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June 2015