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Manitoba

Consumer Protection

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Cell Phone Contracts

As a priority under Let’s Make a Better Deal™, Manitoba has developed new legislation to promote fair and clear cell phone and texting contracts.

Cellphone Discussion Paper – Let's Make a (Better) Deal

The legislation would:

  • allow cell phone customers to cancel contracts before the end of term;
  • prohibit  unreasonable cancellation fees, while allowing cost recovery for equipment provided or subsidized as a contract incentive;
  • stop charges for service that can’t be accessed due to damaged or defective equipment, unless the customer is responsible;
  • end unilateral amendments to a material element of a contract, if the change doesn’t benefit the customer;
  • require the minimum monthly cost to be included in advertisements;
  • require companies to fully disclose and explain all charges and terms; and
  • limit automatic contract renewals.

More Information

Contact

Consumer Protection Office
Tourism, Culture, Heritage, Sport and Consumer Protection
302-258 Portage Avenue
Winnipeg, Manitoba R3C 0B6
Phone: 204-945-3800
Fax: 204-945-0728
Email: consumers@gov.mb.ca