Why did we write this guidebook?

 Who did we write this guidebook for?
 How was this guidebook developed?
 What information is in this guidebook?
 How is this guidebook organized?
 How will this guidebook be updated?



Why did we write this guidebook?

This guidebook was written to outline, as clearly as possible, branch policies and procedures for staff, landlords and tenants. It's a practical tool, and the foundation on which sound decisions are made. It takes the guesswork and duplication out of efforts, and helps to make our service more efficient and effective.



Who did we write this guidebook for?

»     For new and existing Residential Tenancies Branch staff . . .
       This guidebook is used as part of an overall training program.  It is also a quick        and up-to-date reference for experienced staff.

»     For a landlord or tenant . . . who may have questions about the law, about        security deposits, rent increases and fees for subletting. It's also for landlords        and tenants who might need information on their rights and responsibilities, on        mediation, hearings and how to prepare for both.



How was this guidebook developed?

This guidebook was developed and written by staff members with different responsibilities, skills and levels of experience. Landlord and tenant representatives also reviewed and commented on drafts.



What information is in this guidebook?       

This guidebook has guidelines for dealing with different situations, sets out the policies or rules of how the branch operates, and describes how things are done.

For example, it has information on:

»  claims for compensation
»  hearings
»  landlord and tenant responsibilities
»  mediation
»  non-payment of utilities
»  notices of termination
»  orders of possession
»  privacy
»  recovery of filing fees, costs and interest
»  rent regulation
»  repairs
»  security deposits
»  tenancy agreements

We have used plain language to make this information easier to understand. Words or expressions used in this guidebook may be different from the wording in the Act and regulations. If there is a question about the correct approach or interpretation, the Act is used, not the guidebook.

We know that uncommon situations, questions and issues will come up from time to time that are outside the scope of this guidebook.



How is this guidebook organized?

The key responsibilities of the Residential Tenancies Branch have been organized into major sections. Each section covers certain parts of the Residential Tenancies Act and each section is numbered.

For example: Section 2 deals with Tenancy Agreements and Section 10 is all about Security Deposits. If you need information on Repairs, go to Section 4.



The pages are numbered in order within each section.

For example: Section 4 is Repairs and Maintaining the Appearance of a Rental Unit begins on page 4 - 16.

Information in the subsections has been written and organized so that it is easy to find, read, understand and use. It is "as long as necessary, but as short as possible".

When referencing legislation, "section" is abbreviated as "s".

Each subsection includes an explanation of the policies and procedures.

The brief overview of a subsection procedure is set apart by a bold line.

     You can easily spot the policies, because they are in a box.

The brief overview of a subsection procedure is set apart by a bold line.

Detailed procedure steps are set out with an arrow.   For example: Steps6

Important deadlines are in italics.

Examples are bolded.

"Tenant" and "landlord" are used throughout the guidebook. Landlord and tenant can mean either a male or female. The plural pronoun or possessive is occasionally used for sake of readability and, to avoid repeating he or she, his or her, him or her, or his or hers. For example: a tenant may give one rental payment period notice to move out, once they have been accepted into a personal care home.

This guidebook also has:

»     a table of contents; an index;
»     a role and mission statement;
»     links to the Act and the regulations;
»     links to facts sheets.



How will this guidebook be updated?

 Residential Tenancies Branch staff will review and revise the guidebook as necessary. Changes will be highlighted with yellow highlighting.



 Our Vision

A rental marketplace which serves tenants and landlords fairly.


 Our Mission

We give information to tenants and landlords and offer educational opportunities in order to help them solve rental problems and make well-informed, responsible decisions. We help settle disagreements between tenants and landlord with investigation, mediation, information, orders and adjudication.


 Our Values & Beliefs


■   Responsibility

Guided by The Residential Tenancies Act, we respond to the needs and interests of both landlords and tenants in a balanced, efficient and effective way.

■   Integrity

Our activities are based on a foundation of integrity and justice.  

■   Excellence

Excellence must characterize our activities in working with landlords, tenants, staff and the community.

■   Development

We are committed to developing, reinforcing and recognizing the skills of all staff, landlords and tenants, and in acknowledging their contributions.

»     Residential Tenancies Branch
        1700 - 155 Carlton Street
        Winnipeg, Manitoba R3C 3H8
        Telephone: 204-945-2476
        Toll Free: 1-800-782-8403
        FAX: 204-945-6273

»      Residential Tenancies Branch
         143 - 340 9th Street
         Brandon, Manitoba R7A 6C2
         Telephone: 204-726-6230
         Toll Free: 1-800-656-8481
         FAX: 204-726-6589

»      Residential Tenancies Branch
         113 - 59 Elizabeth Road
         Thompson, Manitoba R8N 1X4
         Telephone: 204-677-6496
         Toll Free: 1-800-229-0639
         FAX: 204-677-6415

»      Residential Tenancies Commission
         1650 - 155 Carlton St,
         Winnipeg, Manitoba R3C 3H8
         Telephone: 204-945-2028
         Toll Free: 1-800-782-8403
         FAX: 204-945-5453

Return to the Guidebook Table of Contents

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