Manitoba Emergency Alerting Feedback Form

The Alert Ready System is a Federal/Provincial/Territorial initiative that provides emergency management organizations throughout Canada with a standard alerting capability to warn the public of imminent or unfolding hazards to life. The system is comprised of many partners, including the broadcast industry, wireless service providers and Pelmorex who collects and disseminates the emergency alerts.

Building a safe and reliable Emergency Alerting Program in Manitoba is a top priority for all levels of government and industry partners. Your feedback is important to us and will assist in improving the Manitoba Emergency Alerting Program.

Any personal information you provide through this Feedback Form is collected in compliance with The Freedom of Information and Protection of Privacy Act. Your personal information will not be used in any other way without your consent.

Use the form below to provide feedback after an alert (ex: AMBER alert, tornado warning) or after a test.

General Information

1. Did you receive an Alert?

1a. If yes, what platform(s) did you view the Alert? (Example: Television, Radio, Wireless Device, Website, Mobile App)

1b. If no, what platform were you viewing at the time of the alert? (Example: Television, Radio, Wireless Device, Website, Mobile App)

2. Alert Date

3. Alert Type (Example: Test Message, Severe Weather, AMBER Alert)

1. What channel and broadcaster did you view the alert? (Example: CBC 98.3FM, The Weather Network)

2. For television, what type of service do you have? (Example: Satellite, Cable Box, Bluesky)

3. What community were you located when you received the alert? (Provide name of City, Town, RM or Community)

4. On television, did the alert appear as red background with white text?

5. On television, where did the text appear on the screen?

6. On television and radio, were there any problems with the audio quality?

7. Did you see/hear the alert more than once?

7a. If yes, how many times?

8. Did you hear the alert tone before the emergency alert message?

9. Did the alert display in both English and French?

1. What type of wireless device did you view the alert? (Example: iPhone, Samsung, Blackberry, iPad)

2. Device Model? (Example: iPhone 8, Samsung Galaxy 7)

3. Software update version? (Example: iOS 12.1)

4. Service Provider? (Example: BellMTS, Rogers, Telus)

5. What community were you located when you received the alert? (Provide name of City, Town, RM or Community)

6. Do you have the latest software update for your device?

7. Were you connected to an LTE network at the time of the alert? (On most devices this is located at the top left corner of your home screen when the wifi is turned off. For example, it could say 3G, 4G or LTE).

In order for emergency alerts to be received on a wireless device, the device must:

  • be an LTE device such as a smartphone (LTE is commonly referred to as "4G LTE")
  • have special software embedded in the device which allows for messages to be received
  • be connected to an LTE cellular network at the time the emergency alert is issued

If a device does not meet all three conditions at the time the emergency alert is issued, the device will not be able to receive the emergency alert.

8. Was your phone turned off or in airplane mode?

In order to receive an emergency alert, your wireless device needs to be turned on and connected to an LTE cellular network at the time the emergency alert is issued. Therefore a compatible wireless device that is turned off will not display an emergency alert. If the emergency alert is still active when the wireless device is powered back on, and the user is still in the alerting area, the wireless device will then display the alert.

9. Was your phone on vibrate, silent or do not disturb at the time of the alert?

A compatible wireless device that is set to silent and is connected to an LTE cellular network at the time the emergency alert is issued will display an emergency alert, but you might not hear the emergency alert sound. The emergency alert sound will usually play at the current volume setting on the wireless device. Therefore, if your wireless device is set to silent, no sound will accompany the emergency alert message. However, this behavior can differ depending on your wireless device and in some instances the alert sound may override your user settings. You can also review the alert in your notifications in your device.

10. Did you receive the alert more than once?

10a. If yes, how many times?

11. Did you hear the alert tone before the emergency alert message?

12. Did the alert display in both English and French?

1. How did you receive the alert? (Example: mobile application, website, other)

Contact Information

1. Name

2. Email

3. Phone Number

4. Province

Comments

 

For your awareness

You cannot opt out of receiving emergency alerts. The Canadian Radio-television and Telecommunications Commission (CRTC) has mandated that all compatible wireless devices receive all relevant alerts. There is no sign-up required. Emergency alerts will be automatically sent through broadcast channels, and to compatible wireless devices.

Not all Canadians will receive emergency alerts on their wireless devices. In order for emergency alerts to be received on a wireless device, the device must:  

  • be an LTE-device such as a smartphone (LTE is commonly referred to as “4G LTE”)
  • have special software embedded in the device which allows for messages to be received
  • be connected to an LTE cellular network at the time the emergency alert is issued

If a device does not meet all three conditions above, it will not be able to receive the alert. This may occur for a variety of reasons including device compatibility, connection to an LTE network, cell tower coverage and device software and settings.  

To find answers to more of your questions, visit www.manitobaemo.ca or www.alertready.ca.  

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