Health Claims Contact Information

Practitioner Registry/User Site Maintenance
204-788-2567 or 204-786-7225

Practitioner Registry staff at Manitoba Health (“Manitoba Health”) provide assistance and information in relation to the following:
  • Registration of new physicians with Manitoba Health
  • Issuance of billing numbers for claims submission to Manitoba Health
  • Payment cycles and claim form information
  • Locum tenens registration with Manitoba Health
  • Electronic funds transfer (EFT) maintenance, including the processing of changes to banking information
  • Letter of Agreement (LOA) required for electronic claim submission
  • Set up, testing, maintenance and closure of Electronic User Sites
  • Notification of medical billing software Vendor or Service Bureau Changes
  • To obtain a listing of software Vendors and Service Bureaus who currently have sites submitting claims to Manitoba Health
  • Issuance and maintenance of SecurID token (FOB) for access to EPiCS and iREG
  • Notification of address changes
  • Registration of laboratory and x-ray facilities

Claims Unit – Claims Enquiry

Claims Unit staff provide assistance and information to providers and billing staff on:
  • Remittance Advice statements
  • Explanation of Benefit (EOB) codes
  • Benefit codes (tariffs) in the Physician’s Manual
  • Diagnostic Codes (ICD-9-CM)
  • Claims data requirements
  • Pended, reduced or rejected claims
  • Applications for prior approval of elective/plastic reconstructive surgery
For additional information, please see our Claims Processing System webpage at

Registration/Client Services
204-786-7101 or 1-800-392-1207

Registration/Client Services staff at Manitoba Health should be contacted for information and assistance with the following:
  • New residents applying for coverage under the Provincial Health Plan
  • Requests for new Health Cards
  • Reporting of births and deaths
  • Reporting of changes or correction to patient address, marital status, etc.
  • Personal Health Identification Number (PHIN)
  • The PHIN is a mandatory field on all claims.  If the PHIN is not correctly entered on the claim when it is submitted to Manitoba Health, it will be automatically rejected.
  • iREG and eChart are two applications that are available to practitioners in Manitoba.  Both applications offer different benefits that may have value for your practice.
  • Physicians who would like to have more information about eChart should contact Manitoba e-Health at
  • For more information about iREG, see the iREG release package on the WebLink applications main page or call Practitioner Registry at 204-788-2567.
  • For practitioner offices that do not have eChart or iREG access, a 529 form can be submitted to Manitoba Health by fax or request patient information, including PHIN.  Please contact Registration/Client Services staff at 204-786-7101 or 1-800-392-1207 for further information.
Additional information regarding PHIN can be found on the Claims Processing System webpage at

Digital Shared Services Service Desk
204-940-8500 or toll-free or 1-866-999-9698. or e-mail

Digital Shared Services Service Desk staff may be contacted for assistance with the following:
  • Uploading claims submission files to Manitoba Health
  • Password resets (mainframe as well as iREG)
  • Trouble-shooting for connection issues with EPiCS or WebLink

Patient Enquiry

Patient enquiry staff may be contacted for assistance with the following:
  • Patients or practitioners requiring information on eye exams, chiropractic or insured services.

Audit and Investigation
204-786-7118 or 1-866-778-7730

Confidential fraud line

Out-of-Province Unit
204-786-7303 or 1-800-392-1207 ext 7303

Out-of-Province staff may be contacted for assistance with the following:
  • Out of country medical and hospital claims
  • Out of province referrals
  • Transportation Subsidy Program – for approved out of province referrals

Third Party Liability

Third Party Liability staff may be contacted for assistance with the following:
  • Recovery of health services when a Manitoba resident is injured and initiates a legal or insurance claim against a third party

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June 2015