IMPORTANT INFORMATION

The Residential Tenancies Branch (RTB) will be closed on March 7th between 3:00 pm and 4:30 pm and will reopen on March 8th at 8:30 am.

Clients who need to drop off forms or other paperwork during this time and who do not need to speak to an officer may take their documents to the Residential Tenancies Commission on the 16th floor of 155 Carlton.

PLEASE NOTE: The RTC will not accept cash, debit, credit cards, money orders or certified cheques. They will only accept cheques attached to any paperwork.

ARE YOU A TENANT OR LANDLORD?

Do you know your rights and responsibilities as a landlord or tenant? Do you have a problem you need to solve?

The Residential Tenancies Branch can help you by providing information on matters such as rent, repairs and deposits and mediating disputes between tenants and landlords. We provide information on your rights and responsibilities during a tenancy, investigate problems, and hold hearings to make decisions and issue orders on certain issues.

The 2024 rent increase guideline is three per cent, effective January 1, 2024.

Document Processing
Our offices are open from 8:30 to 4:30 Monday to Friday excluding statutory holidays. In order to serve our clients in a fair and expeditious manner, all clients will be limited to a maximum of two documents processed while you wait, per day. If you have more than two documents to process, you can leave them and they will be processed in the order in which they were received. You will be contacted when they are ready for pickup or mail out. Please note, documents may not be processed for same day service subject to higher volumes and demand.

Unclaimed Deposits and other money held by the RTB
Sometimes, the RTB receives money that is owed to a tenant by a landlord, when a landlord is ordered to pay back a security deposit plus interest, when a landlord is ordered to pay back a rent overpayment or when the landlord submits to the RTB the remaining balance of the sale of abandoned property. That money is held in trust for the tenant for two years. If you believe there may be some money for you in the RTB trust account, click here.


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