If you think a child is being harmed or neglected,
contact CFS at 1-866-345-9241.
Note: If this is an emergency, contact your local police emergency number.
If you are a parent in need of support with your children, contact the number above to get information about CFS in your area or see Child and Family Services Contacts.
NOTICE
Stay up to date on COVID-19 and child and family services - Learn more
Child and Family Services
How can we help you?
What is Child and Family Services (CFS)?
Who do I contact if I think a child is being harmed or neglected?
Who do I call if I want to contact my worker?
How can I get information about why my child was apprehended?
What do I need to know about court?
How do I get help if I am a child?
How do I get help if I am a parent?
How do I become a Foster Parent?
How do I report critical incident involving a child in care?
Who do I contact if I want information about adoptions?
Who do I contact if I have a question or complaint about child and family services?
What is CFS (Child and Family Services)?
The child and family services (CFS) system helps to ensure that families and communities provide for the safety and well-being of their children. There are a number of provincial laws that are in place to accomplish this goal. The most important ones are The Child and Family Services Act, The Adoption Act and The Child and Family Services Authorities Act. Please visit Child Protection for more information.
- What is a CFS Agency?
- What is an Authority Determination Process (ADP)?
- What is a CFS Authority?
- What is the Child and Family Services Branch?
Who do I contact if I think a child is being harmed or neglected?
If this is an emergency, please call your local emergency police number.
For all other inquiries please contact a Designated Intake Agency (DIA) in your area. This interactive map provides contact information for all DIAs in Manitoba.
For information about the types and signs of child abuse use the following:
- What should I do if a child says they are being abused?
- What will I need to say when I call?
- What types of abuse are there?
- When else might a Child and Family Services agency get involved?
Who do I call if I want to contact my worker?
If you know the name of your worker and the agency they work for, you can call your worker directly by consulting the listing of Child and Family Services (CFS) agencies in Manitoba.
If you are not sure of the name of your worker or the agency involved, please contact your local Designated Intake Agency for further assistance.
How can I get information about why my child was apprehended?
It is important that you try to work with the CFS worker assigned to you, to understand the concerns which lead to the apprehension of your child(ren). This discussion might take place over a number of meetings or conversations, and should involve information about what might change the situation. It is important that you go to court and make every effort to understand your circumstances. If the reasons for apprehension cannot be resolved between you and the CFS agency, the courts will be asked to make decisions about the situation.
If your efforts to deal directly with the CFS worker are not successful, please see the section about questions or complaints.
What do I need to know about court?
CFS will go to court to tell a judge why they believe they had to remove your children. You should get legal help (a lawyer) as soon as possible. If you can’t afford a lawyer, Legal Aid Manitoba may be able to help. Call 1-800-261-2960; or go to the website at: Legal Aid Manitoba.
You may be very upset at this time. It is important that you go to court to show that you care about what is happening with your children. If your children are 12 or older, they may be in the court room. The judge will want to hear what your children think of the plan for them. Child protection hearings are part of Family Court. Only people directly involved are allowed in the courtroom.
How do I get help if I am a child?
Are you being hurt?
If someone has just hurt you or is hurting you now in any way including physically, sexually or emotionally call your local police emergency number.
If you are not being hurt but want to talk to someone about being hurt please call the Designated Intake Agency or call your local emergency police number.
Do you need someone to talk to?
If you don’t know who to talk to and are looking for someone that will offer confidential advice, you might visit the Kids’ Help Phone website or call directly 24 hours a day 1-800-668-6868.
Do you have questions about the decisions being made for you?
The job of The Office of Children’s Advocate is to talk to you, listen to you and help you tell your side of the story - to help you have a say. They are on your side! For more information about what the Children’s Advocate can do for you, please visit the Children's Advocate website.
Are you a child in care?
Voices: Manitoba's Youth in Care Network provides support, encouragement, and advocacy for youth in care as they move from being children in care to independence and beyond.
How do I become a Foster Parent?
Children who can’t live with their families (or extended families) need safe, supportive homes. The best thing for these children is to live with a foster family - a family (or person) who can accept, support and care for them as their own.
For more information on fostering, please visit the Community of Care or the Manitoba Foster Family Network.
How do I report a critical incident involving a child in care?
- who was in the care of, or received services from a CFS agency, or
- whose parent or guardian received services from a CFS agency, at any time within one year before the critical incident.
How do I get help if I am a parent?
Links to parenting resources, financial help and a number to call to access CFS services:
| Addictions Foundation of Manitoba 1031 Portage Avenue Winnipeg MB R3G 0R8 204-944-6200 Offers various options for education and addiction-related support, including residential treatment for youth.
ANCR (All Nations Coordinated Response) Andrews Street Family Centre Aurora Family Therapy Centre Children’s Advocate Employment and Income Assistance Family Dynamics Ka Ni Kanichihk Inc. Law Phone-In and Lawyer Referral Program Legal Aid Manitoba Legal Help Centre Macdonald Youth Services |
Ma Mawi Wi Chi Itata Centre Inc 445 King Street Winnipeg, MB R2W 2C5 204-925-0300 Operates 3 Community Care Centres to provide culturally relevant prevention and community-based support programs, intended to strengthen Aboriginal families (personal development, drop-in, crisis intervention, child care, respite, emergency services, family violence etc.).
Manitoba Housing Authority Native Women’s Transition Centre Inc. New Directions for Children, Youth, Adults and Families Pregnancy and Family Support Services Rehabilitation Centre for Children Villa Rosa Manitoba Friendship Centres - your local Friendship Centre might also offer programs and services to support children, youth and families: Brandon Friendship Centre Dauphin Friendship Centre Elbert Chartrand Friendship Centre Flin Flon Aboriginal Friendship Centre Lynn Lake Friendship Centre Ma-Mow-We-Tak Friendship Centre Portage La Prairie Friendship Centre Riverton And District Friendship Centre Selkirk Friendship Centre Inc The Pas Friendship Centre Indian & Metis Friendship Centre of Winnipeg |
Please also see Healthy Child Manitoba
Healthy Child Manitoba is the Government of Manitoba’s long-term, cross-departmental strategy for putting children and families first. Healthy Child Manitoba bridges departments and governments and, together with the community, works to ensure the best possible outcomes for all children in Manitoba.
Based on research and best practice evidence, Manitoba has invested in a number of programs through Healthy Child Manitoba, including the following:
Healthy Baby: Manitoba Prenatal Benefit ( MPB) - is intended to help women meet their extra nutritional needs during pregnancy and connect women to health and community resources in their area.
Healthy Baby: Community Support Programs – Are delivered through community-based partners, programs are designed to assist pregnant women and new parents to ensure healthy outcomes for their babies.
Families First – is a community-based, intensive home visitation program offering information and support to families prenatally and with children from birth to Kindergarten, delivered across Manitoba through the public health program of Regional Health Authorities.
Triple P: Positive Parenting Program – is a world renowned evidenced-based parenting and family support strategy. Triple P is based on building strong, nurturing relationships, good communication and positive attention to help children develop.
Healthy Child Manitoba provides a number of resources and protocols for families.
Who do I contact if I want information about adoptions?
For information about adoptions, please visit the Adoptions page.
Who do I contact if I have a question or complaint about child and family services?
The Authority oversees all the work and services done by its agencies and has the job of making sure services work for children and families. In this role, each agency and its oversight Authority has an inquiry, complaint and resolution process.
When you have a question or concern about the services that a child and family service agency is providing, the best way to start is by talking with the CFS worker assigned to you. If you still have concerns or a complaint after talking to your worker, talk to your worker’s supervisor or the director of the CFS agency. If none of these give you the help you were looking for, then you can also call the CFS Authority.
If none of these are helpful to you, then you still have more ways available to help with your question or concern. These are the Child and Family Services Branch, The Office of The Children’s Advocate, the Manitoba Ombudsman, and the Minister of Families. Each of these has a duty to listen to you and help you to work out your concern or complaint.
