Connect with MEP

Our Winnipeg Office is located at 100-352 Donald Street
Office hours are 8:30 – 4:30 Monday to Friday. Closed on Weekends and Civic Holidays

Communicating with MEP

To provide a complete response to inquiries, individuals will need to provide the following information to confirm their identity:

  • File number
  • Personal Identification Number (PIN)
    • If a PIN cannot be provided, the party must be able to provide
      • Date of Birth
      • Last 3 digits of Social Insurance Number
      • Address
Mail: Maintenance Enforcement Program, Canada Building 100-352 Donald Street, Winnipeg, MB, R3B 2H8


Toll Free in Canada: 1-866-479-2717

Information about your file including enforcement activity and payments made or received can be obtained through the MEPLine. The MEPLine is an automated service that provides file information 24 hours a day, 7 days a week as long as you are able to provide your file number and Personal Identification Number (PIN). The information available is generally the same information that you would obtain when speaking directly with a program representative.

Third parties or Income Sources/employers are also encouraged to take advantage of communication by fax or e-mail to avoid potential telephone delays as a result of increased call volumes.


Inquiries and information can be e-mailed to To receive correspondence or communication from the program by Fax or E-mail, please complete the Fax/E-mail Authorization form below and correspondence will be delivered to you by your choice of fax or e-mail.

Fax/E-mail Authorization form

Fax: 204-945-5449
In Person: Delivery of correspondence or payments can also be made directly at MEP Office located at 100-352 Donald Street, Winnipeg, MB, R3B 2H8
Third Party Contact: To authorize someone to receive information from MEP about your file, complete and submit the Third Party Authorization form.


MEP communicating with you

To allow the program to properly communicate with you, please ensure that your contact information is current including all phone numbers, email addresses and mailing address.

MEP is committed to protecting the personal and financial information of our clients. We will never ask you to give us financial information by phone or text message, nor will we ask you to pay your balance through the use of a credit card.