How we work

The Animal Health and Welfare branch investigates public complaints of animal abuse, cruelty and neglect, including reports of poor animal welfare in livestock and companion animals (for example, farm animals and pets). 

Legislation is enforced by Animal Protection Officers (APOs) who are appointed by our minister throughout Manitoba. All APO’s are trained in animal welfare and are managed by the CVO. Under The Animal Care Act, members of municipal police services or the Royal Canadian Mounted Police are also recognized as APOs. 
APOs may also be employed with professional agencies, such as the Canadian Food Inspection Agency and the Winnipeg Humane Society (WHS) to enforce The Animal Care Act at their place of employment in conjunction with their existing professional duties. The CVO is responsible for the actions of all APOs (with the exception of the police), when taking action under The Animal Care Act.

WHS employees appointed as APOs respond to the majority of animal welfare concerns in Winnipeg and work closely with the Animal Health and Welfare branch regarding their activities under The Animal Care Act.

When a report is received, an APO conducts an investigation to see whether the animal owner is complying with The Animal Care Act. The APO then recommends the appropriate action. Learn more about the Investigation process.
The CVO also provides oversight of certain animal production, trade and retail facilities.


For more information, please contact the Animal Care Line, or call 204-945-8000 (in Winnipeg); 1-888-945-8001 (toll free).